Removal of link to raise a complaint

[#1]

direct link to the portal http://portal.plus.net/my.html?action=myconnection fails and going to the main page the fancy offer graphic at the top takes an age to load

[#2]

How do errors like this even happen on large sites like this?

[#3]

Problems arise from time to time on a number of large websites.
We're still working on the issue, please bear with us.

[#4]

I take it login failing is also a related issue

[#5]

Yeah access to the Member Centre/Portal are affected at the moment.

[#6]

Ive been a PN customer since the days of dial up - well over a decade.
Ive never known a single company, never mind an ISP, be as reliable and have as few problems and such good cstomer service.  Ever.
A glitch on the portal that will probably be resolved soon, and a website where actual human beings keep you updated.  Ive dealt with litterally hundreds of companies in my personal and working life, and I wouldn't need all the fingers on one hand to count the companies that provide service on the level that PN do.

[#7]

members portal earlier:

Quote

Very slow to bring up the login page, then after logging in I get a blank screen. https://portal.plus.net/index_nlp.html

Is now giving:
Invalid username or password. Please try again.

[#8]

Yeah it will do at the moment, sorry about that 😕
We'll be back as quickly as we can, I appreciate it's caused an inconvenience.

[#9]

It should be back up and running now.

[#10]

Basic portal is back, but at least one of the other issues isn't fixed.
If I click on 'Contact us' at the top of the page, that takes me here https://portal.plus.net/home-broadband/contact/ - clicking on the 'already a customer, contact customer services' takes me to a 'What would you like to contact us about?' section - clicking on any of the options there results in... absolutely nothing happening...  is still true for me.
And I've just noticed that http://portal.plus.net/help/ contains a pointer to chat, but that https://portal.plus.net/home-broadband/contact/  and 'already a customer' does not.
As chat is one of the main points of contact now, it seems odd that 'contact us ' does not include it.
Perhaps when the 'What would you like to contact us about?' links work they will go through to chat anyway?
dick:quote

[#11]

We know the contact us page is intermittently not going through to the next stage after clicking the links, it's being looked and and should be fixed asap.

[#12]

Quote from: Chris

We know the contact us page is intermittently not going through to the next stage after clicking the links....

Have your developers started using the "Agile" Methodology?  Build Fast,Test Poorly, Release to customers for live (testing), Fix.

[#13]

Are you sure it's not a move by the PR firm so they can say the number of complaints has dropped drastically. because nobody can raise any.