[removed] was the fifth person I'd spoken to about the renumbering after a house move. He was the first to explain in clear, simple terms what the process involved. Professional, courteous and effective. Within 24 hours the line had been renumbered. I was grateful of the honesty after being given vague answers for two days. Dad would have struggled with a change of number, so this meant a lot to us. Thanks Paul!
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted for staff]
