Required, explanation of PN use of tickets system

[#1]

Thanks for that. It looks like another engineer visit is required in order to progress the fault so if you could let us know when you're available I'll get this booked for you and confirm the date and time.

[#2]

Cheers,
replied via ticket.
podman

[#3]

Booking it now, I'll update the ticket shortly when it's confirmed.

[#4]

Engineer appointment booked, I've confirmed the date and time on the ticket.