Round in circles - Wish I chose a different ISP - Ticket ID: 31127803
When I lived at home with my folks our internet was provided through Force9, this has always been the way since the days of dial up. So when I moved out on my own I thought as we had years (10+) of pretty much problem free service with Force9 I would get my internet through them as well. I found that it was now supplied by Plusnet so I went with them. I wish I hadnt bothered, I have not found it to be as problem free as my parents had when at home. 
It started with the Thomson router dying after a month, this was no issues as it was replaced very quickly. Then almost a month to the day my second router died, I was told it was very unusual for them to die let alone 2 of them. Apparently something I must have been doing, a dodgy power socket or something. Mmmm not very likely as I have never had any issues with anything else plugged into my sockets, A quick check with a DMM proved the power supply for the routers were not supplying any voltage. I was told a replacement was in the post but this never arrived, thankfully I was able to get my hands on a spare router so I have been using this instead of the Thomson one that was supplied.
I then have other odd problems, my broadband usage suddenly sky rocketed... to the tone of a few GB a day and up to 10/15GB over a weekend, in the space of 2 weeks I had around 50/60GB of usage over my 10GB allowance (I wouldnt even use my 10GB allowance in a month). The usage was going up even when my router was powered off and unplugged, I had my password changed 4/5 times, told not to use my internet for days, I was keeping logs of the usage and it was going up even whilst I could not even connect myself!!!
I spent hours on the phone trying to sort it but just being asked the same questions and still no real result coming from it, I had some of the usage removed and I apparently wont be paying the monthly free for my subscription but I will be billed for the extra usage that wasnt even me ( I live alone, dont use wireless, no one else has access to my PC, I have no viruses, there is no possible way it has been me)... this actually now works out more than my monthly subscription.
I thought maybe raising a ticket and doing it online might get more results but still I have had no luck getting anywhere, been a getting on for a month now since this issue started.
I have become very fed up with using Plusnet now, I pay a subscription for a service and to be honest it is poor! I wish I had chosen a different ISP now, I would never even think of recomending Plusnet to anyone... I am going to be looking at cancelling my subscription, I am hardly into it but I am not prepared to waste my time much more than I already have.. Too much going around in circles
It started with the Thomson router dying after a month, this was no issues as it was replaced very quickly. Then almost a month to the day my second router died, I was told it was very unusual for them to die let alone 2 of them. Apparently something I must have been doing, a dodgy power socket or something. Mmmm not very likely as I have never had any issues with anything else plugged into my sockets, A quick check with a DMM proved the power supply for the routers were not supplying any voltage. I was told a replacement was in the post but this never arrived, thankfully I was able to get my hands on a spare router so I have been using this instead of the Thomson one that was supplied.
I then have other odd problems, my broadband usage suddenly sky rocketed... to the tone of a few GB a day and up to 10/15GB over a weekend, in the space of 2 weeks I had around 50/60GB of usage over my 10GB allowance (I wouldnt even use my 10GB allowance in a month). The usage was going up even when my router was powered off and unplugged, I had my password changed 4/5 times, told not to use my internet for days, I was keeping logs of the usage and it was going up even whilst I could not even connect myself!!!
I spent hours on the phone trying to sort it but just being asked the same questions and still no real result coming from it, I had some of the usage removed and I apparently wont be paying the monthly free for my subscription but I will be billed for the extra usage that wasnt even me ( I live alone, dont use wireless, no one else has access to my PC, I have no viruses, there is no possible way it has been me)... this actually now works out more than my monthly subscription.
I thought maybe raising a ticket and doing it online might get more results but still I have had no luck getting anywhere, been a getting on for a month now since this issue started.
I have become very fed up with using Plusnet now, I pay a subscription for a service and to be honest it is poor! I wish I had chosen a different ISP now, I would never even think of recomending Plusnet to anyone... I am going to be looking at cancelling my subscription, I am hardly into it but I am not prepared to waste my time much more than I already have.. Too much going around in circles
When your router is switched off and unplugged they should be checking to see if they can see a current connection - have they done that?
Have they compared the usage against the connection logs?
Have they compared the usage against the connection logs?
