It seems at least another customer has suffered from Plusnet so called Customer service.
I changed my bank on the lst August and all D/D.'s were duly transferred by my new Bank,Nationwide. My Plusnet D/D had been operative for the last 7 years with payment date set at 22nd August and my new bank confirmed the new account to be operative w.e.f. 12th August.
An Automated request from Plusnet asked me to update my details yet were already quoting my new bank details.
Then the problems started with Plusnet demanding a separate payment of £33.27 and despite an E mail from me explaining the change of Bank etc., they then started interfering with my Laptop screen and breaking into my transactions continually asking for a payment of £33.27 and threatening to impose a charge of £5.67
. I then tried Live Chat and was in a queue of 24 and a delay of 1hour 4 minutes before finally hanging up. I then tried phoning only to hang up after a further wait of 30 minutes. Despite two further E mails no response was forthcoming.
At this stage i requested a payment of £50 for the wasted time, print and paper used in creating a record of these events. However, I was unable to use my screen on the 27th August despite the Plusnet messages indicating payment must be made within 14 days of the due date i.e.by the 5th September.
I decided to use the same Bank D/D details to pay the demand for a separate payment of £33.27and, lo and behold, payment was taken.I now presume a further payment will be taken for the same period when Plusnet wake up and check the D/D mandate from Nationwide.
Whilst all this had been going on I had visited my local Branch who confirmed everything had gone through and couldn't understand the Plusnet problem.
Needless to say after 7 years with Plusnet I am in the process of saying A VERY BITTER GOODBYE and hope other prospective customers will take note of the complete lack of Customer service and bullying from this ISP and seek alternative suppliers.
