Slow speeds and dropped connection
Quote from: orbrey Hi Iomega,
The fault's been sent back to us because you've had a 2 day connection at a speed of 2144kb/s, which is over the fault threshold rate so there doesn't appear to be any dropping connections or any fault with the profile (basically if
Hi Orbrey
Sorry that's not makeing a lot of sense to me. Where have you got the 2144kb/s figure from ?. The last
comment on my ticket was
"The fault is now back with BT for further investigation as the line test reported a BT fault in the exchange."
So (i) Did BT attend the exchange to diagnose the fault ?. (ii) What fault did they actually find ?. (iii) What have
they actually done to repair it (if anything) ?
My router has sat at its sync of 1120 kb/s all through the weekend This has been borne out by BT Speed tests
run on Sat & Sun (I've posted Sat - Sun wasn't much different)
When I checked my 'Current line speed' on your site it said - 750 - which was also borne out by the BT
Speed tests. (it's not changed it's still the same today - now)
No updates to my ticket were made over Sat /Sun so I wasn't aware that BT MAY have done something &
that it might have been worth rebooting the router.
Basically you need answers from BT to the 3 questions I've asked above & I'd like to know the answers
as well 'cos nothing seems to have changed very much at my end.
You know - I'm convinced that the piece of wire between my master socket going out thru my front door
and connecting to the junction box just before the cable goes into the ground, the bit of cable that belongs
to BT, the bit of cable that is so old that part of the outer sheathing has decayed & dropped off to reveal
the inner coloured conductors - has some bearing on the problem.
It might not be the only bit of cable between my house & the exchange that is in such a bad way.
But I'm probably just grasping at straws here.
That would probably have been picked up on the engineers visit - the one that never happened - that was
booked for the 31st July - that I arranged for a day off for - yea that one.
Is it usual for BT to be booked for an appointment & then not attend ?.
Who do I contact at BT to find out why they never attended ?. (number / dept)
Quote from: Iomega Sorry that's not makeing a lot of sense to me. Where have you got the 2144kb/s figure from ?
Your connection logs are showing a connection for over 2 days, and the line tests I ran on your line this morning from the BT Wholesale site showed a downstream speed of 2144kb/s.
Quote from: Iomega The last comment on my ticket was
"The fault is now back with BT for further investigation as the line test reported a BT fault in the exchange."
So (i) Did BT attend the exchange to diagnose the fault ?. (ii) What fault did they actually find ?. (iii) What have
they actually done to repair it (if anything) ?
I can't address your queries specifically and unfortunately nor can BT. I'm not sure specifically what it was they did, but it did resolve the fault that was reported on the initial line tests.
Quote from: Iomega When I checked my 'Current line speed' on your site it said - 750 - which was also borne out by the BT
Speed tests. (it's not changed it's still the same today - now)
That's the line profile, and that's what should update based on your reported sync speed.
Quote from: Iomega You know - I'm convinced that the piece of wire between my master socket going out thru my front door
and connecting to the junction box just before the cable goes into the ground, the bit of cable that belongs
to BT, the bit of cable that is so old that part of the outer sheathing has decayed & dropped off to reveal
the inner coloured conductors - has some bearing on the problem.
It might not be the only bit of cable between my house & the exchange that is in such a bad way.
But I'm probably just grasping at straws here.
Maybe not, but if the line was decayed that badly I'd be expecting to see drops in sync - which may be happening, but in such short durations that the connection doesn't report as dropping. This is why it's awkward - there are no fault symptoms shown. I realise how annoying that is, but if there aren't connection drops and if the sync is not below the fault threshold rate, then anything raised to BT will be rejected as no fault found.
Quote from: Iomega Who do I contact at BT to find out why they never attended ?. (number / dept)
Unfortunately there isn't a way to chase this though most likely the engineer visited the exchange directly.
Sorry for the continued hassle,
