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Support (or not)

KeyBasher
Dabbler
Posts: 17
Thanks: 1
Registered: ‎05-11-2014

Support (or not)

Once again my broadband speed has dropped to "narrowband".
Once again I'm having a problem trying to contact anyone about this.
The only option I can find is to make a phone call and hang on for 30 minutes.
At one time, there was a way to "raise a ticket" or some such jargon. Where is it?
If anyone is reading this, please just put my broadband speed back to the (pathetically slow) speed I was getting.
4 REPLIES 4
Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: Support (or not)

you need to raise a fault here https://faults.plus.net
kbturner
Grafter
Posts: 73
Registered: ‎09-08-2014

Re: Support (or not)

Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: Support (or not)

no - my link bypasses all the garbage
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: Support (or not)

Your line has been 'chronically banded' so it won't get removed without intervention. I'm going to remove that banding now, but if it's reapplied then we need to get the line looked at.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.