Support

[#1]

Just posted a support request as my bandwidth has dropped to 0.5Mbit 
The reply I got back said:
"Current average response time:60 hours 21 minutes 49 seconds"
60hrs !!!, I've never had to wait much above 12 before, and often its been 2 or 3! 
What's going on???  Cut-backs???  Time to look for a new ISP???

[#2]

Hi there,
Your ticket was raised to the generic ticket pool, which currently has quite a few tickets in it unfortunately. We're working hard to clear these down, and I can see your ticket was responded to a lot sooner than 60 hours.
I've just responded again.