Switching to plusnet is a nightmare.

[#1]

I've just tried to place another order and still no joy I'm afraid. I've pushed this back to our suppliers escalation team to pushed through as a priority.
Apologies again and I'll keep you updated.
Chris

[#2]

Still no further?

[#3]

I've left this with our provisioning team tonight to attempt to place the order again. The escalation that was raised can take a 24 tour around which I'm waiting on I'm afraid.
I'll be checking first thing in the morning but in the meantime our provisioning team will be chasing this.

[#4]

Unfortunately we still haven't been able to place the order. I've pushed this back to our suppliers to and now have to wait for their reply.
Sorry for delay and I'll shall continue to update you.

[#5]

I can see that Sharon has been in contact with you, she'll keep you updated on proceedings.

[#6]

I can see that we've booked an appointment for you tomorrow, please let me know how it goes.

[#7]

I'm glad to see that your fibre service is now working and I can see we're in the process of bringing your phone line over.
Please let me know if you've any questions.