THANK YOU!

[#1]

This is a message to the Plusnet management team.
I wanted to take the time out to let you know about a super staff member you have.  Her name is Haseena (not sure about spelling) and works within the customer support team. 
I have just moved address so had to re-instate my account.  Haseena was EXTREMELY helpful, kind and chatty.  This made such as difference to the experience you typically get from calling up customer support lines.  Despite about a 6 minute wait to talk to someone i put the phone down at the end of my call knowing my problem had been sorted and the company has some real characters working for it.  Give this lady a pay rise and a huge pat on the back!
Many thanks.
-Duncan

[#2]

Thanks Duncan,
Glad to hear you had a great experience.  I have passed on your message to the agent involved and also added them to our internal recognition forums which can be seen by all members of staff. 

[#3]

No pay rise then

[#4]

Of course no pay rise, we don't want prices going up do we?