Thank You Plusnet!
I stumbled across this company in 2008 by accident. I was looking for another internet provider and got lucky. The Plusnet team are quite possibly unique in that they actually do care about their customers! They obviously enjoy their work and that comes across when I've phoned for either help or info - they make me feel that they've been waiting the whole day just for my call and won't be satisfied until I'm happy (how refreshing as opposed to feeling like a nuisance) 
I am also reassured by the fact that they follow up with emails and text messages. I've just added my phone to my broadband package with Plusnet and might be premature in my praise but if past experience is anything to go by I am quite confident in a seamless switchover.
I am also reassured by the fact that they follow up with emails and text messages. I've just added my phone to my broadband package with Plusnet and might be premature in my praise but if past experience is anything to go by I am quite confident in a seamless switchover.
@spannerhappy,
everyone knows that when people receive good customer service, they rarely say "thanks"
when people have a problem, it takes them seconds to start bitching and complaining.
Theres many many satisfied customers on this forum, just because you've had a poor starter experience:
a) give them chance to sort out the problem (and probably recompense you in some way)
b) dont keep posting in different places about the same thing, as it slows down correcting issues.
@Stella
Welcome to the forums I hope you enjoy your stay, feel free to stick around and join in (in chit chat, or just in general.. reading over peoples problems certainly can help you help others (if thats what you want to do 
or just to keep an eye on the latest products / offers / thoughts
Regards
everyone knows that when people receive good customer service, they rarely say "thanks"
when people have a problem, it takes them seconds to start bitching and complaining.
Theres many many satisfied customers on this forum, just because you've had a poor starter experience:
a) give them chance to sort out the problem (and probably recompense you in some way)
b) dont keep posting in different places about the same thing, as it slows down correcting issues.
@Stella
Welcome to the forums
I hope you enjoy your stay, feel free to stick around and join in (in chit chat, or just in general.. reading over peoples problems certainly can help you help others (if thats what you want to do or just to keep an eye on the latest products / offers / thoughts Regards