I tried replying to my latest email but it failed to send, so I hope this gets passed to the correct and relevant areas. On Sunday my broadband started dropping out. I thought it was my old router failing, so I dug out a backup one I bought a couple of years ago, but the problem continued. So I rang on Monday morning, and the phone hardly rang after the various choices before it was answered. And when I rang later in the day with an update, I expected to be waiting for a long time for the phone to be answered, but it rang no more than 4 or 5 times.
The issue now seems to be resolved. And I wanted to register my thanks.
So here's what I tried to send.
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Hi
I would like to thank you for your prompt response to this issue. I know people are very quick to complain, but not always as quick to give credit when credit is due. And I hope this gets passed to anyone relevant.
I joined force9 way back in 1999 when it was dial up, and we had to endure an occasional engaged tone, and later on, to resolve this, a cut off every hour to dial up again to give everyone a chance to be on line.
I'm always loyal to companies if I'm happy with the service, and I've had few issues in all these years. So although I've had offers from Sky, as we have a box, and various other companies, I've stuck with PlusNet, partly because things run smoothly, but also because I use the email on many sites, and I like the way I can change the first part of the email address to anything I like, and reuse it on sites that require more than one log in and various email addresses.
Lately though my husband has been asking about changing to BT, to get the sports channel they have coming up that will be showing our local football team. And, as I'm in charge of the technical side of our household, I had started to think through the logistics of going through web sites and changing the email registered with them and how I'd manage with loosing my main email address.
However, after my experience in the past few days. The prompt answering of my phone calls, an obvious British call centre (and, I'm not being racist, but when call centres are out of our own country, not only is language/strong accents an issue, but the understanding of the problem can be too) , the regular updates of my issue. And, what appears to be a quick solution. I am no longer thinking about changing suppliers at all, and will happily pay for the BT sports channel as an extra, rather than loose this service.
Thank you for reading this waffling email, and thank you for your service.
