The communications company that doesn't communicate!

[#1]

Yes but they still say it could be another two weeks before it's sorted.
And still nothing on status page 😕

[#2]

When I first saw your post, I wondered where you had got that information on timing. I had completely missed @bobpullen's posts in the other thread. Which rather reinforces your point about the need for information on the status page.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

[#3]

[#4]

I cannot Belive a support agent told a customer to shut up and wait !!!

https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1369504/high...

[#5]

Back to the sound of silence!

[#6]

They are here i did see a couple of posts but i see they post on service status that minimum repair times are now 5 days

https://community.plus.net/t5/Service-Status/Fault-Response-Times-NEW/m-p/1369765#M107

[#7]

I don't think that is about the 'packet-loss' issue.

Perhaps they are waiting on some kit before they take the next step on 'packet-loss'? That thread is up to 66 pages, last time I looked!

[#8]

i was shocked even more when i seen all the negative reviews on this link https://uk.trustpilot.com/review/www.plus.net

What happened to this company

[#9]

They haven't embarked on the perilous journey of migrating to a new network before.

A highly complex procedure fraught with many potholes along the way.

[#10]

Most of us were told the new network was a trial, thats fine but whats really disappointing is the lack of support from plusnet... http://www.thinkbroadband.com/news/7512-pain-of-change-felt-by-some-plusnet-users-with-network-migra...

[#11]

---

@St3 wrote:

i was shocked even more when i seen all the negative reviews on this link https://uk.trustpilot.com/review/www.plus.net

What happened to this company

---

What do you mean? They are not the worst rated ISP on there (Plusnet is ranked 34 out of 36 in the category Internet Provider)

[#12]

34 out of 36  and i presume that was before the present problem with lost packets 

[#13]

---

@Strat wrote:

A highly complex procedure fraught with many potholes along the way.

---

Some day, soon if the latest word from BT is to be believed, they and (presumably as they use BT) PlusNet are going to move us to IPv6. See http://www.ispreview.co.uk/index.php/2016/08/uk-isp-bt-confirm-ipv6-officially-go-live-network-autum...

Do we now think that PlusNet are up to it? Or would it be safer to watch from the sidelines?

[#14]

That's BT Retail. Plusnet use BT Wholesale so it doesn't follow the IPv6 will arrive here any time soon.

[#15]

Going by past performance of PN updates i wont hold my breath .

HarryB posted 10mins ago on forum ,,,, Now he is not showing as online , hence lack of Staff involvement here