Ticket 43313683 - Re LTB - Slow responses by support

[#1]

Hi Adam
Lol. I look forward to using the BT speedtester later.
I will check it as soon as I get home. I will let you know.
I am sure you will look forward to not seeing my name plastered all over your forums! You must dread opening some threads.

[#2]

Download speed achieved during the test was - 5418 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :10508 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps

[#3]

Back to the drawing board i guess.

[#4]

[#5]

Uptime: 4 days, 5:15:38
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 10,511
Data Transferred (Sent/Received) [MB/GB] 0.00 / 4.00
Output Power (Up/Down) [dBm]: 12.0 / 21.0
Line Attenuation (Up/Down) [dB]: 21.0 / 37.5
SN Margin (Up/Down) [dB]: 20.0 / 5.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 4 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 46 / 0
FEC Errors (Up/Down): 5,783 / 0
CRC Errors (Up/Down): 5,783 / 25,182
HEC Errors (Up/Down): 54,940 / 21,763  

[#6]

And now I see my plusnet line speed has been reduced to 7.15Mb!

[#7]

There is a problem on our suppliers side of things with regards to the actions they take to correct profile consistency issues which I'm afraid to say is still affecting yourself.
I'd like to add that we are working hard to escalate this case and other similar ones to our account manager at BT wholesale. I'm sorry that this issue is still evident but I'll do what I can to keep this moving forward. And at least you do have a working service in the meantime.

[#8]

So how many more weeks do BT need to fix this problem?

[#9]

HI cornwallsurfer,
I know Adam has been dealing closely with you on this. I have been dealing with the other similar issues, and at the moment one of our faults managers is liaising with one of our supplier's managers to get to the bottom of this. It's unfortunate that yours is affected along with others but, sadly, some faults can take longer to resolve than others. I can assure you that we're doing our utmost to get this resolved for you, and others.
Jojo

[#10]

Thanks Jojo.
Just wish someone at BT would get their act together!

[#11]

My MAC key expires on 13/08/11.
Am I being optimistic hoping that this problem will be resolved before I need to use my MAC key?!

[#12]

Or maybe my choice of LLU's would be more suitable. At least they control their own equipment and their own destiny. Being stuck piggy in the middle between an ISP and BT who between them have had several weeks to fix a stuck profile is becoming tiresome.
Going down the LLU route would automatically fix the problem!

[#13]

Quote from: cornwallsurfer

Am I being optimistic hoping that this problem will be resolved before I need to use my MAC key?!

We certainly hope so

[#14]

I think Jojo probably meant to say - hope not. 
Or perhaps it's just my way of interpreting the words.

[#15]

Lol. Yes you are right spraxyt. It should have said hope not.  
Unless Jojo is trying to tell me politely  that I really haven't a hope in hell of getting this sorted before my MAC key expires.