Ticket open nearly 6 days no response

ITWorks · ‎05-11-2008

Hi
Can some one get finance to action the following ticket please | ID: 33090637 , the ticket was opened last Friday as of yet no response.
Kind Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mand · ‎05-04-2007

I've nudged finance and it'll be done today (we only process those tickets once a week).

ITWorks · ‎05-11-2008

Thank you Mand
Much appreciated

Kind Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim · ‎15-06-2007

Suggestion - when a ticket is posted to that pool an automatic response is generated advising that the response could be a week in coming

Mand · ‎05-04-2007

Tickets aren't raised to that pool from the portal, but I agree the comment added by an agent should advise the response time. I'll get that arranged.

Ticket open nearly 6 days no response

Ticket open nearly 6 days no response

Re: Ticket open nearly 6 days no response

Re: Ticket open nearly 6 days no response

Re: Ticket open nearly 6 days no response

Re: Ticket open nearly 6 days no response