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Unresolved support ticket open for more than six months - RESOLVED: after 8 mths
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Re: Unresolved support ticket open for more than six months - is this a record?
08-03-2009 1:59 PM
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Thanks, Mal - I thought you might comment! Technician is probably the right level for the Openreach guys and I quite agree with what you said about the Martlesham engineers et al. BT is a huge organisation and there are undoubtedly many good people working there, but it's some of the customer-facing staff who let the side down.
This will probably be my last post on this thread as the IP profile increased to 7150kbps yesterday evening and I'm getting download speeds of around 6500kbps. I may ask for interleaving to be switched off in a week or so to see if the speed can be increased further, but I'm very happy with what I have now
Thanks again to everyone who took an interest in this problem and contributed to the many good ideas - hopefully these will help others who have similar problems in the future.
This will probably be my last post on this thread as the IP profile increased to 7150kbps yesterday evening and I'm getting download speeds of around 6500kbps. I may ask for interleaving to be switched off in a week or so to see if the speed can be increased further, but I'm very happy with what I have now
Thanks again to everyone who took an interest in this problem and contributed to the many good ideas - hopefully these will help others who have similar problems in the future.
Re: Unresolved support ticket open for more than six months - is this a record?
08-03-2009 2:21 PM
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Excellent.
Quote from: Catweazle the IP profile increased to 7150kbps yesterday evening
No point, 7150 is the maximum profile.
Quote from: Catweazle I may ask for interleaving to be switched off in a week or so to see if the speed can be increased further,
(unless you need faster pings for gaming)
Re: Unresolved support ticket open for more than six months - is this a record?
08-03-2009 2:34 PM
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Well Steve, that looks brilliant.
I was just looking at the DMT snapshot with envy, when I suppose there must have been a bit of sub-conscious lateral thinking going (brain switched on today?). A few moments of mental detective work and I came up with the following -
You're on the 'East' side of Gatwick. The morse code you could hear at 790 (probably 793kHz) is --. . repeated.
Mind you I would have laughed at lot had it been .-- -.-.
The only bit of academic curiosity remaining is the low bit allocation at ~414kHz, which I'm guessing has something to do with a bit of local kit and in any event isn't important.
Hey how about a nice pic of that shiny new consumer unit to round things off?
Edit: A little reminder by the way
I was just looking at the DMT snapshot with envy, when I suppose there must have been a bit of sub-conscious lateral thinking going (brain switched on today?). A few moments of mental detective work and I came up with the following -
You're on the 'East' side of Gatwick. The morse code you could hear at 790 (probably 793kHz) is --. . repeated.
Mind you I would have laughed at lot had it been .-- -.-.
The only bit of academic curiosity remaining is the low bit allocation at ~414kHz, which I'm guessing has something to do with a bit of local kit and in any event isn't important.
Hey how about a nice pic of that shiny new consumer unit to round things off?
Edit: A little reminder by the way
Don't know if you want to edit the title a bit now
Quote from: Catweazle Well, that's the first century out of the way - let's hope it doesn't reach #200...
Re: Unresolved support ticket open for more than six months - is this a record?
08-03-2009 3:07 PM
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Yes a very interesting thread - I think we have all learnt a thing or two.
Glad it turned out so well in the end.
Glad it turned out so well in the end.
Re: Unresolved support ticket open for more than six months - RESOLVED: after 8 mths
08-03-2009 4:43 PM
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Quote from: HPsauce No point, 7150 is the maximum profile.
(unless you need faster pings for gaming)
No, I don't do on-line gaming so I'll leave well alone - thanks for the tip.
Quote from: Anotherone You're on the 'East' side of Gatwick. The morse code you could hear at 790 (probably 793kHz) is --. . repeated.
Mind you I would have laughed at lot had it been .-- -.-.
You're right about the location, so it could be "GE" (or "WC"!) being transmitted in my direction, but my money's on it being .-. --- --- -- .---- ----- .---- And the answer would then have to be: -... -
Quote from: Anotherone Hey how about a nice pic of that shiny new consumer unit to round things off?
Happy to oblige, so I've attached a pic plus another that I took when the final BT guy visited - he left an Oscillator plugged in whilst he was swapping the lines further down the road. I'd not seen them use this kit before so thought it was worth a snap, One of the MCBs in the consumer unit (second from left) is switched off as the circuit is not currently used, in case you're wondering...
Quote from: Anotherone Edit: A little reminder by the way
Quote from: Catweazle Well, that's the first century out of the way - let's hope it doesn't reach #200...
I always try to look on the bright side But I guess it could easily have reached post #500 if the penultimate BT guy hadn't had a flash of inspiration...
Re: Unresolved support ticket open for more than six months - RESOLVED: after 8 mths
08-03-2009 5:16 PM
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But would you have Nick Hancock or Paul Merton do the deed?
Looks like a nice job from sparky.
The Osc is a Standard bit of kit for a linesman, but often they can't find the croc.clips when they need them
Looks like a nice job from sparky.
The Osc is a Standard bit of kit for a linesman, but often they can't find the croc.clips when they need them
Re: Unresolved support ticket open for more than six months - RESOLVED: after 8 mths
09-03-2009 2:30 PM
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Quote from: Catweazle
Happy to oblige, so I've attached a pic plus another that I took when the final BT guy visited - he left an Oscillator plugged in whilst he was swapping the lines further down the road. I'd not seen them use this kit before so thought it was worth a snap,
Now if he plugged in a spectrum analyser that would be really impressive, that would show the ADSL signal and any noise
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