Useless Plusnet Chat experience.

karjala · ‎04-03-2014

Yes, usage from Friday showing zero. On unlimited, so not a particular problem for me, so disinclined to waste time waiting in line to phone or chat. Rather shoddy though.

jelv · ‎10-04-2007

Quote from: karjala
so disinclined to waste time waiting in line to phone or chat.

That's why I raised a ticket.

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
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anniesboy · ‎06-01-2011

Just hoping my gas and electric meters do the same.

bobpullen · ‎04-04-2007

Our engineers are aware of the issue and are looking into it (ref: 90263). FWIW, my usage has stopped recording too.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

gleneagles · ‎02-08-2007

Perhaps I have missed something here but why bother about it, in fact it would be great for those users not on unlimited use as you cannot be charged for something that is showing you have not used it ?
I would be more concerned if the figures showed usage higher to that than you used.

We are born into history and history is born into us.

w23 · ‎08-01-2008

Mine Zero too 6th, 7th & (today so far) 8th.

Quote from: anniesboy
Just hoping my gas and electric meters do the same.

Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.

Brandscill · ‎25-05-2015

Same here.
It also seems to think my January and February share the same billing period.

chenks76 · ‎24-10-2013

leap year cock-up most likely?

VileReynard · ‎01-09-2007

The Millennium bug finally bites!

"In The Beginning Was The Word, And The Word Was Aardvark."

Anotherone · ‎31-08-2007

Quote from: gleneagles
Perhaps I have missed something here but why bother about it ..............
I would be more concerned if the figures showed usage higher to that than you used.

That's precisely the reason to bother about it. I was already going to make such a comment but then saw your post. Higher than expected usage could be an indicator of a number of possibilities - 3 of the more important ones being i) you have a virus ii) someone's hijacked your (wireless) connection iii) a family member (possibly child) is doing a lot of things you didn't know about - P2P possibly.
I think it's a useful facility to have, unlimited connection or not.

Quote from: vilefox

Chat Transcript

Quote

info: Thank you for talking to us today - we'll be with you shortly.............
.............
Plusnet: It was acceptable in the days when you had a decent customer support. I'm not impressed.
..............

I assume that was an error in your transcription Jeremy, or did the rep really say that

VileReynard · ‎01-09-2007

I don't care what anyone uses - but I do like to see if I've achieved some big numbers.

"In The Beginning Was The Word, And The Word Was Aardvark."

zapto · ‎15-12-2014

I see you 500gb and raise you 800

Mav · ‎06-04-2007

I raise you 864 - that's with the last three day's usage not recorded

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

TheHorseman · ‎14-07-2014

I have noticed that my usage for Friday has increased to a more usual level and that some off peak usage is now showing for Saturday. Sunday and Monday are still zero. So something is happening.

zapto · ‎15-12-2014

Same here. Looks like there DB is catching up.