View my Usage - Has it stopped working?

[#1]

Oh well, it was worth a try. As you say, WHEN it's working as it should, it can update very quickly. Also glad your connection is going a lot faster, presumably as a result of an upgrade to 21CN. Have fun sorting out your sig 

[#2]

My dad also has no usage for today - the only difference between yesterday (where it is showing) and today is he's had his phone transferred over)
is it somehow the phone component causing this? I recall some things in WP used to just cause conflict  and at the time we didn't know why.
I can't see of any other reason and I know he's had usage as I have been using it.

[#3]

Hi Pete,
As Matty pointed out earlier:

Quote from: MattyC

This is a problem that we are aware of. The reset is taking a little bit longer than usual.

I'd advise monitoring your dad's usage over the weekend and seeing if it starts processing...

[#4]

Mines back as of last nite.......................Thanks !!

[#5]

HI Linn,
Will do but it's unlimited so he's not really bothered. It's not showing anything from today but I will look if only to keep you informed

[#6]

Quote from: Linn

Hi Pete, As Matty pointed out earlier: Quote from: MattyC This is a problem that we are aware of. The reset is taking a little bit longer than usual. I'd advise monitoring your dad's usage over the weekend and seeing if it starts processing...

I am doing so however 3 days down so far with no usage.. i'll wait until he has fibre installed next week and see what happens then. His last order failed due to a phone order

[#7]

It's now Monday and he has no usage showing still. All this has happened since a fibre order was placed. Just saying. I will wait and see if it starts to work when he's upgraded

[#8]

Hmm, I'm wondering if the code that gathers and puts the usage into a customer's account, is unable to put it into the account, or to put it the other way, the account won't let it be put there when there is a pending order for broadband (of any description).
There might be an assumption somewhere that if there is a pending order, the customer doesn't currently have an active broadband service.

[#9]

Possible I suppose. It is literally started last Thursday which is when the FTTC order was placed. It does show he is on Unlimited in his account.

[#10]

Okay
My dad was on ptw-bng01 which is the gateway he was getting no usage on. I've done a restart and now he is on pcl-bng02 and I will see if there's any usage.
of course tomorrow it will get reset as he starts a new contract on Fibre, well it did for me anyway

[#11]

Nothing as of yet. I'll see about in the morning before fibre goes in.

[#12]

My stats disappeared for a couple of days after Plusnet's recent disaster.
A router disconnect+reconnect brought them back.

[#13]

Yes a gateway change has worked for us too there is some usage showing for last night
But at least you know the affected gateways now

[#14]

Pete, you seem to be suggesting that this is only affecting certain gateways? Do you have something that shows that? I can't see anything in this thread.

[#15]

Glad to see this is working now Pete