Wanted to upgrade to fibre but customer options usless - will be moving

[#1]

If the estimate is below 40 our systems won't let you change your package to Fibre Extra but we can still place the order on our suppliers systems.

[#2]

I which case you need to get your systems changed unless you are prepared to offer a 40/10 product
Surely there must be a way of doing it manually or is it a case of "The Computer says NO"

[#3]

Just spotted in another thread that a high upload demand can or will affect the simultaneous download speed. So I have to assume that limiting the upload will help protect the download speed.

[#4]

Not knowing which thread you are referring to I would suggest that high upload demand can affect download speed results but as the upload and download frequencies are not shared  this won't affect the actual line speeds

[#5]

I think it's more likely that using all of your upload bandwidth is what will affect simultaneous download speeds - having less upload bandwidth will make that worse because you'll be uploading for longer!

[#6]

Guesswork but ...
My interpretation of what Matthew said is that "button clicking" by the user or an agent won't allow a change to the 80/20 product if the download speed estimate is below 40Mbps. This restriction prevented users being put on an inappropriate product - and later claiming "they weren't getting what they paid for". Should a "capping" fault have been raised (on 80/20) it would have been rejected by BT as "performing within estimate".
However staff members with appropriate privileges and skills can manually order 80/20 on BT's system and manually change product settings on a user's account so that charges are correct.
Probably 40/10 could be manually ordered too, but Plusnet's systems lack means to charge an appropriate subscription for it.
So really it comes down to staff being permitted to work through the manual process. "Permission denied" seems to be the current response.

[#7]

Something does not add up in this discussion.
I recently had FTTC enabled on my long line, *best* estimates were 3.5Mb down and 1Mb up, it is the 1Mb up which is most useful to me.
When the engineer came to install FTTC, his instructions for this 'job' were clearly shown as installing an 80/20 connection. And then the DLM does its thing about figuring our what the line can really do.

[#8]

That is because you ordered Plusnet 40/20 which was actually 80/20 with a Plusnet imposed upper speed limit

[#9]

Maybe, but it shows they are if they want to, to be able to order 80/20 from BTO regardless of what the speed estimates are!
So have the COT folk actually been able to help out the OP or not?

[#10]

apparently not - flaming stupid isn't it
A prime example of "The computer says no" 

[#11]

Sorry this hasn't been picked up. On BT Wholesale, we can always order 80/20 no matter what speeds are offered. It's our CRM (systems) that limit the offering.

Quote from: spraxyt

However staff members with appropriate privileges and skills can manually order 80/20 on BT's system and manually change product settings on a user's account so that charges are correct. Probably 40/10 could be manually ordered too, but Plusnet's systems lack means to charge an appropriate subscription for it.

This is correct, though I will be speaking to COT to see if 40/10 can be offered as a retention.
Matty