We'll not do you proud!!

[#1]

We'll not do you proud? Just come off a chat where to be honest i felt patronised. I am an 18 month contract customer and the contract has come to an end. I pointed out why do existing customers not get these current deals? You have one for 29.99 Brodband Unlimited 76MB including line rental...i pay 38.98? How do you expect to retain your customer population? If the chat agent would have started the conversation with " i'll see if we can find you a deal Mr Gray" i would have most likely accepted it. instead, she really did not understand and i got what i would call the third degree. The customer should be at the heart of everything you do - is that not correct?  In theory, as my contract has expired, am i not considered a new customer?

Moderator's note by Mike (Mav): All caps title edited as per Forum rules.

[#2 · Accepted solution]

Best option is to ring Customer option team , and Press the I am thinking of leaving option  

you may get a better deal .

But yes i agree they dont do a lot to reward  long term customers

[#3]

Thanks.

I did select "I am thinking of leaving" option before entering the chat. 

I was offered a deal for £31 which is a saving but not the same as new customers.

I assumed she had my account details in front of her so would know exactly what service i was on? Then preceded to tell me about my savings on my 18 month contract?  Also how new customers are entitled to a good deal........so existing customers are not? Then how if i happy with the service i should pay a reasonable price. Felt like i was chatting to DELBOY. 

Transcript of chat attached.

Moderator's note by Mike (Mav): CSA name removed from attachment as per Forum rules.

Moderator's note by Mike (Mav): Personal information removed from attachment in a public forum .

[#4]

Not tried it but what would happen if you went to a third party to sign up for Plusnet as a new customer the day after your current contract ends ?

[#5]

If you are happy with Plusnet try John Lewis broad band  as they use Plusnet

https://www.johnlewisbroadband.com/

Or for very goog valur you can pay twelve moths in advance for a very good deal try  Origin Broadband

https://www.originbroadband.com/

Hope this helps you get a good deal     Brian