Well Done Plusnet
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Well Done Plusnet
20-07-2011 10:44 AM
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as its approaching a year that you've'e been with Plusnet as a thank you we are reducing the price of your BB by 50% to £5.75 per month for the next 6 months.
Rewarding loyalty..............well theres a novel idea
![Smiley Smiley](/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif)
Re: Well Done Plusnet
20-07-2011 1:15 PM
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Re: Well Done Plusnet
20-07-2011 2:06 PM
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![Roll_eyes Roll_eyes](/html/@7617B13E24C0CCAE119AD01B2BB73839/images/emoticons/rolleyes.gif)
adie:quote
Re: Well Done Plusnet
20-07-2011 2:21 PM
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Quote we are reducing the price of your BB by 50% to £5.75 per month for the next 6 months
if you stay for another 12/18 months?
Although i have to say, having been with PN longer than a year, its quite irritating to not be mailed.
Regards
Re: Well Done Plusnet
20-07-2011 2:48 PM
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Quote from: pierre_pierre How come PN, a lot of us have been here a lot longer
The mailing went to a small number of customers and was based on a variety of factors. Whilst not an exact science anyway, length of service won't have been the only thing that was considered. Other factors will have come into play like existing (deferred?) contractual obligations, geographical location, competitor availability and marketing activity in the area. It's nothing particularly new, we've run similar targeted offers over recent years although admittedly, it's normally been the case where we've asked customers to reactively accept the offer with the understanding that they're then obliged to stay with us for a defined period of time.
If you think you could be getting a better deal than you are compared to what else is available in your area, then that's kind of what our Customer Options Team are there to help you with!
![Wink Wink](/html/@0FA1396AC0773F33E2DC472BB4F75D3C/images/emoticons/wink.gif)
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Well Done Plusnet
20-07-2011 3:27 PM
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Mind you everybody and his dog provides BroadBand round here
![Grin Grin](/html/@DD2C576E9659EC19DB321D3F15B5069C/images/emoticons/grin.gif)
Some sort of incentive to stay must be able to be worked out, 50p a year discount up to a set maximum number of years?
![Huh Huh](/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif)
Anyway I'm impressed
![Smiley Smiley](/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif)
Re: Well Done Plusnet
20-07-2011 3:49 PM
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![Wink Wink](/html/@0FA1396AC0773F33E2DC472BB4F75D3C/images/emoticons/wink.gif)
![Grin Grin](/html/@DD2C576E9659EC19DB321D3F15B5069C/images/emoticons/grin.gif)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Well Done Plusnet
20-07-2011 6:47 PM
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Personal offers like this should be kept to yourself, I don't think this offer will be repeated to you.
If PN publish offers like this, that is fine.
Otherwise, keep schtum.
You spoil it for others.
Re: Well Done Plusnet
20-07-2011 7:11 PM
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It could have quite easily be a mass marking excercise to everyone coming up to the 1st anniversary.
If plusnet wanted to keep it that private the thread could have easily been deleted and a e mail sent to me when Bob replied
The thread was started to praise plusnet for what appeared to be a marketing initiative rewarding loyalty,
and as for the " I don't think this offer will be repeated to you" that sort of comment is not required
Re: Well Done Plusnet
20-07-2011 7:18 PM
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Re: Well Done Plusnet
20-07-2011 8:22 PM
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Re: Well Done Plusnet
20-07-2011 9:34 PM
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Quote from: peter10 they don't offer the best deals to existing customers.
Exactly, whilst I didn't realise these sort of offers should be kept private and super secret squirrel, I thought it was one heck of an initiative to actually offer something to an existing customer whether they had been here 1 or 20 years and to quote Bob ," length of service won't have been the only thing that was considered"
Sorry to have upset some, but an initiative like this is something to praise Plusnet for, not everyone can win the raffle so to speak
but good on you Plusnet for trying to please existing customers
Re: Well Done Plusnet
21-07-2011 12:43 AM
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However in reply to a couple of your points
a) It would be good to know if I was entered into the raffle !
b) I would dispute your assertion that PN are trying to please existing customers and suggest that it should be PN are trying to please some existing customers. Bob Pullen said only a small number were targeted.
PN (like the majority of firms) will rely a lot on the inertia of existing customers.
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