What's happened to support recently?

[#1]

Hi AltF4,
Really sorry that the Broadband Troubleshooter is unavailable at the moment, we've provided a Service Status here: http://usertools.plus.net/status/archive/1385483577.htm

[#2]

My bad timing - but thought I would go through the process as things have been really bad today esp late afternoon 
- will try and complete,
It seems to be a general purpose set of steps to get things connected , which I have no problem with - difficult to say if the problem is fixed , when the problem is a random drop out
As the chart Chris put up I was online for 6days early Nov.
The drops seem unconnected with anything happening in the house [ie no in/out phone calls , no devices connecting or leaving the home network]
Anyway I will post back when I have completed the wizard   
Thanks for the help
   

[#3]

Had to contact Plusnet customer service recently and also noticed long call wait times of 30 - 60 mins and replies to a support ticket can take several days, not what it used to be.

[#4]

Hi AltF4,
I can see the wizard was started but unfortunately not all questions were answered so it's timed out and the ticket closed - would you mind running through it again please?

[#5]

Yes I will - everything was so stable for so long ...well a week or so [maybe 1 or 2 drops a day , sometimes we went for a day or two ...but I can live with that ]
I dont see that the wizard info will add to the sum of knowledge as i firmly believe this is outside my house - but will complete to drive the process
I have just dropped 3 times in a 10 minute period ... and guess what we havent even switched channels on the TV, let alone changed anything else in the house..and to speak to someone on the phone estimated wait of 60Mins - Brilliant Customer services
When I transferred to PN in the summer [there were router troubles I am now on router #3] you rang and in a minute or so there was someone to speak to - not anymore
...there is a lot that is broken and it has now been broken for a while.
Will run the wizard tomorrow and start a new thread
- still amazed at how quickly things have got so bad [and looking at other forum threads I am not alone] 

[#6]

Really not my day is it.... but been here before - and I would wager a significant sum at any odds i will be here again
Broadband Fault Checker temporarily unavailable

[#7]

[quote=Plusnet Service Status]Service: Portal
Posted: Thu, Dec 05 2013 at 13:40:55
Subject: Planned Broadband Faults Troubleshooter Maintenance - Sat 7th December 10.00pm - 7.00am
When's this work happening?
Saturday morning, 7th December.
What does it affect?
Access to the Broadband Faults Troubleshooter on our website.
How long will it take?
Approximately 9 hours.
What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.
Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.
Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.
Kind regards,
Adam Walker
Customer Support

[#8]

Hi, unfortunately the previous fault's timed out, and really sorry about the maintenance timing there - you should be fine to do it tonight?