What the H..L have you done to my bill - 24 Nov 09

[#1]

I am not amused

Quote

Qty    Description    Unit    VAT    Gross 1 Value charge for the period 26/10/2009 to 25/11/2009 £5.21 £0.78 £5.99 1 Home Phone Anytime charge for the period 10-11-2009 to 09-12-2009 £9.52 £1.43 £10.95 1 Caller Display charge for the period 11-11-2009 to 10-12-2009 £0.86 £0.13 £0.99 1 Call charge for the period to 24/11/2009 £0.18 £0.03 £0.21 1 Home Phone Anytime charge for the period 24-11-2009 to 23-12-2009 £9.52 £1.43 £10.95 Net Amount £25.30 VAT Amount @ 15% £3.79 Invoice Total £29.09

two charges for home phone  - you owe me £10.95, now

[#2]

Because you worried me I checked mine

Qty   	  Description   	                                                 Unit   	  VAT    Gross
1 	Value charge for the period 24/10/2009 to 23/11/2009 	                  £5.21 	£0.78 	£5.99
1 	Call charge for the period to 23/11/2009 	                           £0.31 	£0.05 	£0.36
1 	Talk Anytime Line Rent charge for the period 23-11-2009 to 22-12-2009 	  £9.52 	£1.43 	£10.95
1 	Caller Display charge for the period 23-11-2009 to 22-12-2009 	           £0.86 	£0.13 	£0.99
1 	Call Plan charge for the period 23-11-2009 to 22-12-2009 	           £4.35 	£0.65 	£5.00
Net Amount 	£20.25
VAT Amount @ 15% 	£3.04
Invoice Total 	£23.29

and the difference seems to be that you have two line rental charge but no Call Plan Charge

[#3]

Quote

and the difference seems to be that you have two line rental charge but no Call Plan Charge

Certainly looks that way

Quote

1  Value charge for the period 27/10/2009 to 26/11/2009  £5.21  £0.78  £5.99 1 Call charge for the period to 18/11/2009                                           £4.89 £0.73 £5.62 1 Talk Evenings & Weekends Line Rent                                                    £9.52 £1.43 £10.95         charge for the period 18-11-2009 to 17-12-2009                                                                                                                   Net Amount                 £19.62                                                                                                                   VAT Amount @ 15% £2.94                                                                                                                   Invoice Total £22.56

My call charges are mainly to daughter's mobile so not worth Anytime package.

[#4]

I am on the Heritage 240 package, just line and 0.99 of extra's

[#5]

Hi guys,
This looks to be related to the current problem with offset billing periods.
I'll make sure the developers are aware in the morning.
As soon as the payment's taken it will be refunded (I can see you have a ticket for that), alternatively I can arrange a cheque if you'd rather (probably take just as long for it to reach you and clear though).
I'm really sorry about this.

[#6]

dont worry Mand I am not broke yet, James had to do it more than one since Feb, so am used to the sdfbvsdnbsdfb  billing