Who forgot to renew the license

[#1]

I think the assumption that the test might be trying to ping your own router is wrong. It will probably check latency in a similar manner to the BTw Performance test - not that the ping from that test is a reliable indicator anyway
If you want a good indicator of your latency do a  ping ntp.plus.net  from a command prompt.

[#2]

Some of the ports that need to be open are being blocked by an upstream device. We know what needs to be done to fix it and are waiting for an engineer to schedule the time to do so.

[#3]

As an aside - why wasn't the new system tested before unleashing it on the general public

[#4]

I imagine it was was, at least in isolation. I'm afraid I don't know enough about the work to comment with certainty. It may well have been an unrelated change that broke things post implementation.

[#5]

Well for what it's worth I still get the 'Latency Test Error' message when I try it.
Can you confirm / deny the need for the User's router to respond to ping requests please?

[#6]

I don't believe it needs to respond to pings.

[#7]

Thanks for that Bob but if that's the case then it would appear that it has an 'issue'.

[#8]

we already knew that as a number of posters have said that their routers respond to pings

[#9]

Assuming all goes well, this should be fixed Wednesday morning.

[#10]

Just thought I'd say this is now working without error.

[#11]

Well that's good news, for a change    I like the little graphs it gives as well

[#12]

Looking at http://www.mybroadbandspeed.co.uk/ with AdBlock Plus enabled there is absolutely no Plusnet branding whatsoever. Perhaps the title could say "An easy-to-use broadband speed test provided by Plusnet" with a link.

[#13]

The image on the left is still advertising 24/7 support.
http://tm.plus.net/mybroadbandspeed/ads/images/adverts/generic/1.gif

[#14]

Whoops!

[#15]

For business users that would be true.