Why I have left Plusnet
Compared to you guys I'm a relatively new customer coming up to 2 years of service
When I first got it the service was pretty damn good...
Except it wasn't. When I was on the right gateway it was pretty good but on the wrong gateway (usually PCL ones...I tended to stick to PTN/W-BNG's) it was awful with inconsistent speeds and high latency. So throught the first year and a quarter I was gateway hopping a lot every time I needed to reconnect.
Then march this year I was switched to the new network and things improved MASSIVELY. Latency was a lot lower, speeds were a lot more consistent...odd port scans on some of the IPs though (but hey nothing like the constant port 23 scanning this days).
That's until the issues started happening...firstly with the weird national lottery website issue and then inconsistency started creeping in with speeds and latency. Since August this year it's been blowing hot and cold with regards to performance.
Since I can gateway hop performance is hit and miss. PCL is still pretty awful for me and PTW-BNG gateways have high latency and inconsistent speeds. Stranged PSB-BNG01 is the best performer for me but it seems to have hissy fits and kick me off repeatedly. Until this month I had a good couple of months connected to PSB-BNG01 without any issues whatsoever. Since then I can barely last 4 days before it gets disconnected (while the modem does indeed stay connected).
So yeah...in 2 years it's gone from a very good/stable connection to...very hit and miss. Still, can it get any better at this price point? I know I can't afford Zen prices and BT service is pretty awful...so what's a guy to do?
It's all well and good a few people voting with their feet but unless it happens en masse is it going to make a difference?
I'm sure the majority of people just put up with things...because there arent many other worthwhile options.
On a side note the reason I ended up with Plusnet is because Be Unlimited's customer base got sold to sky and whilst I used sky's ADSL2+ service without any real issue, I didnt want to pay their prices and have to use their line rental when my cab got FTTC enabled so plusnet was the best choice. If Be hadn't sold to sky I can guarantee to myself I'd still be on their service. (I even used their Speedtouch 780 BeBox for nearly a decade on Be. Ah well 
)
Im sure I can remember that not too long ago the average score was circa 21-22,
No I wasn't dreaming, a quick hack to pull out just the 2012 figures show an average score of 22.46 out of a maximum 25 points
Quick total summary
2012 - 22.46
2013 - 21.92
2014 - 19.32
2015 - 16.09
2016 - 15.61
The largest drops have been for Customer Service which was AVG rating of 4.42 out of 5 in 2012
Now getting just 2.86 out of 5.
To save spamming this thread if anyone wants a fuller breakdown, I shall post the figures in jelv's thread on my own forum when I have a detailed breakdown for each year.
Plusnet may not have commented on this topic, but something else has happened which may or may not just be a co-incidence.
I made the original post in this topic on 27th November. Since the end of November I have been blocked from accessing www.plus.net, portal.plus.net, webmail.plus.net.
It's my IP that has been blocked from accessing web services services hosted on any servers in the Plusnet datacentre. These forums are hosted by Lithium so won't be affected.
What The Flip, they lost you Jelv! I always thought of you as the knowledgable and fair PN advocate. It really must be bad when the voice of reason gives up.
My first invoice from PN was in 2003, when I switched from ISDN to ADSL. Back then PN were at the leading edge and offerred a value added package for small businesses which was hard to beat. These days, at best they provide me with an adequate IP only service but even the quality there is declining; in inverse proportion to the occurence of .bt in the traceroute output, perhaps 
The IP6 back story is interesting [thanks], in yet another PN dissapointment sort of way. Lack of IPV6 is starting to cause me a real headache - What with being a network engineer an' everyfink!
Anyhow, over the years I have carried out quite a few migrations to PN and had my share of frustrations in the process. Just wanted to say thanks for being the calming influence. PN lost a good un, more fool them.
Don't know what to make of your IP being blocked. What is a huge amount of hits anyway? Are they accusing you of a sustained DOS attack? Surely a corporation the size of PN would not risk a PR disaster by deliberately engaging in a childish, personal squabble?