Why So Many MBORC (Matters Beyond Our Reasonable Control) Declaration

[#1]

Why So Many MBORC (Matters Beyond Our Reasonable Control) Declaration from PlusNet/BT. I could understand one or two a year with bad weather. But they have logged over 10 in the last month. It looks like they can't coup with a very small amount of bad weather we have in the UK, unlike other ISP's that can. Why can’t they divert traffic around the issue and keep the network running without issue?

I think this maybe another instance of bad customer service and the adverts should be taken off the TV as they are now not true.

Does anyone else agree?

[#2]

They are from Openreach, so affect all ISP's that use the Openreach network.

[#3]

Mustrum Have you had a look if other ISP ,s declaring MBORC ? 

well i coulndt find any ?? even BT status dont have MBORC ?

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

https://status.zen.co.uk/broadband/

[#4]

@rongtw HAve a look at any of then notices on here, they tend to start with "We have received notice from our suppliers".

Also have look on Openreach's website, or just google MBORC to see which ISP's pass on the info - seems strange not al do.

[#5]

As other have stated the MBORC's are declared by Openreach and not ourselves.

[#6]

Yes i understand MBORC are BT/OR

But what i fail to understand is that NO other ISP look to be Declaring them  ? Surely if OR says there is a problem ALL ISP are affected ?

[#7]

All providers are affected however it's down to them if they want to communicate it out or not.

[#8]

I think it’s because other ISP's have more than one path into the network in the area's affected. I think it maybe just PN that do not have the Infostructure or willing to invest in making things more robust.

[#9]

@vignamic That's not true I'm afraid.

MBORCS refer to delays fixing the physical lines between customers and the exchange.

If the line is maintained by Openreach then it'll affected by the MBORC if a fault needs to be raised.

[#10]

 I think you may be missing the point. PN is owned by BT, OR is owned by BT. If more was spent on the Infostructure and less on taking about it, then the UK would catch up with the other Countries and we could all have a 99.9999% uptime.

The question was, is BT/PN hiding behind the MBORC statement’s for poor customer service and reliability ?

[#11]

We're owned by BT, but Openreach are a separate entity as they must provide a fair service to all providers. We simply pass on the MBORC updates to our customers. It's unfortunately not our decision to invest in the Openreach infrastructure.

[#12]

So are we still in MBORC and still on a minimum of 5 days for any repairs ??  Anoush ?

[#13]

Some areas are still affected by an MBORC. And as far as I am aware the time frame for our faults team to pick up any fault ticket is still within 5 working days I'm afraid, however recently I am seeing tickets picked up much quicker - especially phone faults.

[#14]

But as you are owned by BT and so is OR, you have a bigger say into what is needed then other ISP's Like Zen, Virgin, Talk Talk. etc

So is it just other ISP's managing thier networks better?

[#15]

It's an Ofcom regulation that Openreach operates independently from BT companies.