Why are Plusnet so useless for new provides with home phone?
Last January I moved to this house. My phone was with BT (and still is). I ordered the move from BT and obtained a simultaneous provide code from them. I then contacted Plusnet, ordered the broadband move for the same day and gave them the simultaneous provide code. It all worked perfectly BT phone and Plusnet broadband went live on the day I moved in.
I'm now about to move again, so I've tried starting the order process with Plusnet. With Plusnet Home Phone I can't have a simultaneous provide, I have to wait 5-7 working days for the broadband after the phone is activated.
This is absolutely ludicrous - if a competitor is providing the phone Plusnet can activate broadband on the same day, but if they are doing both when it should be easier they can't!
It seems to me that Plusnet's problem is that they don't get the simultaneous provide code from BTw when they raise the phone order which means they can't then use it when placing the broadband order.
I'm now about to move again, so I've tried starting the order process with Plusnet. With Plusnet Home Phone I can't have a simultaneous provide, I have to wait 5-7 working days for the broadband after the phone is activated.
This is absolutely ludicrous - if a competitor is providing the phone Plusnet can activate broadband on the same day, but if they are doing both when it should be easier they can't!
It seems to me that Plusnet's problem is that they don't get the simultaneous provide code from BTw when they raise the phone order which means they can't then use it when placing the broadband order.
James,
I'm probably going to stay with BT for the phone.
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It worked last time
If I get a phone fault BT will give me free diversion to a mobile
[br]My post was more because I think you are not serving your users best interests. We frequently see posts from people frustrated about the delay in activating the broadband. It is unnecessary if you got your act together and sorted out your system. If you could do it for me you should be able to do it for everyone.
I'm probably going to stay with BT for the phone.
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[br]My post was more because I think you are not serving your users best interests. We frequently see posts from people frustrated about the delay in activating the broadband. It is unnecessary if you got your act together and sorted out your system. If you could do it for me you should be able to do it for everyone.
I tried it as an automatic online order and that was what it came up with.
If you need another example.
I have just moved house. My phone and broadband were with Plusnet at my old house.
Phone at new house was switched to Plusnet on 29/01/2013, got a phone call in the evening to say it had transferred OK
but that broadband would be transferred a week later on 05/02/2013 :(.
I had assumed the phone and broadband would be moved at the same time.
I am lucky enough to get a wireless signal from a neighbour (they have agreed I can use it) who is also with Plusnet, but I am worried that I am using too much of their 10GB allowance. Keep checking each day and have stopped using iPlayer etc.
Pete
I have just moved house. My phone and broadband were with Plusnet at my old house.
Phone at new house was switched to Plusnet on 29/01/2013, got a phone call in the evening to say it had transferred OK
but that broadband would be transferred a week later on 05/02/2013 :(.I had assumed the phone and broadband would be moved at the same time.
I am lucky enough to get a wireless signal from a neighbour (they have agreed I can use it) who is also with Plusnet, but I am worried that I am using too much of their 10GB allowance. Keep checking each day and have stopped using iPlayer etc.
Pete
Quote from: PeteB I have just moved house. My phone and broadband were with Plusnet at my old house.
Phone at new house was switched to Plusnet on 29/01/2013, got a phone call in the evening to say it had transferred OK
Pete
Thanks Pete.
It depends on whether or not we can just restart a phone line at the new address. If we can do that, it's really quick and then we would order broadband afterwards. However, if we are doing a new line installation that requires an engineer, it makes sense to do this as a sim order.
When I contacted BT to enquire they said that if the phone in the property is currently active with no cancellation they would contact the current customer to confirm that the line was OK to be ceased and re-provided to me. Obviously they would use that as an opportunity to try to retain them at their new address.
I'd have said that it would make more sense to do a sim provide on an existing line takeover. If it requires an engineers visit, as we've seen far too often recently, there is a good chance he won't turn up which would lead to to broadband order failing and probably a longer delay.
I'd have said that it would make more sense to do a sim provide on an existing line takeover. If it requires an engineers visit, as we've seen far too often recently, there is a good chance he won't turn up which would lead to to broadband order failing and probably a longer delay.