Why does plusnet charge its customers when...

[#1]

Why does plusnet charge its customers when, you can't deliver the necessary equipment on time?

I signed a 24 month contract almost four weeks ago, I have not used the phone or broadband service at all because I am still waiting for a router...

despite this I have been notified by of a direct debit payment for £27.89.

This is ridiculous.

[#2]

This is ridiculous Plusnet.

[#3]

Hi there,

I can see that there's a fault raised that has been attributed to the old router. We'll be sure to refund the downtime once you're back up and running.

Matty

[#4]

Ok thank you, I appercate that.

Can you let me know when the refund has been issued? Thank you in advance.