Why won't Plusnet take payment upfront?
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Why won't Plusnet take payment upfront?
03-02-2010 1:23 PM
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The excuse is that I may exceed my 10GB limit and incur extra charges. Hello they have an advance payment. At present I don't even exceed 3GB never mind 10GB. Unfortunately you cannot reason with someone in some far flung place whose understanding of English seems to be limited. I am now looking around for a provider than allows you to pay upfront, has decent local customer service and is not linked to BT even though I may have to pay extra!
Any suggestions?
Re: Why won't Plusnet take payment upfront?
03-02-2010 2:06 PM
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Perhaps this functionality will be reviewed whilst Plusnet are 'fixing' the current range of billing issues.
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why won't Plusnet take payment upfront?
03-02-2010 2:47 PM
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Re: Why won't Plusnet take payment upfront?
03-02-2010 4:30 PM
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AFAIK they have facilitated this in special cases - I know of at least one (from a forum thread). I have also enquired about this but it was tactfully turned down.
At the time it might have been a bit tricky as my bill wasn't static due to being on Home Phone and my referral values but I only have BB now with no referral changes and it is always the same so would be OK to prepay if it was allowed.
I suppose that it would take quite a bit of input to set it up and whether it would be worth it for the few who would like to participate is a moot point. In the past there hasn't been any enthusiasm for the idea from Plusnet. I can't see that changing TBH because they seem to be much busier nowadays with new signups. However, will wait and see if we get a response.
Re: Why won't Plusnet take payment upfront?
03-02-2010 5:57 PM
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http://www.idnet.net/solutions/home/broadband/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why won't Plusnet take payment upfront?
03-02-2010 6:02 PM
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Re: Why won't Plusnet take payment upfront?
03-02-2010 6:14 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Why won't Plusnet take payment upfront?
03-02-2010 6:55 PM
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I can sort this for you, if you want to drop me a PM with a number to call you on I'll give you a call to discuss tomorrow.
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