Withernsea, East Coast Internet issues
No, that can be arranged if you want but I doubt that you'd want that! 
We would schedule the account change for the end of the billing month but that would not stop us from actioning the house move first
We would schedule the account change for the end of the billing month but that would not stop us from actioning the house move first
Im just a bit confused thats all. ideally i would like to have my internet access available on the move date, however, i want to change my phone provider to plusnet too, as soon as i move if possible. obviously i need a phone line to use my internet, if the phone line is added to the account at the end of the billing month wont that mean even though i could arrange for my internets to be transferred over for the move day, i won't be able to use it right?
sorry, i'm just confused!
sorry, i'm just confused!
yes that clears things up thanks a lot! final question (i hope 
) What details of the new flat will i need to give you guys in order for you to be able to activate the internet and phone line there?
edit : i just called in arranging the move which all seems to be fine (ticket number #44300317) however the woman on the phone said i would receive a summary email in with the new house phone number (since the line is deactivated at the new house, nobody knows what the number is) but i haven't received anything.
2nd edit: just received this msg "As per our conversation, I have now placed a simultaneous phone and broadband order for you. Both services will be activated on the same day and this is expected to be 25/07/2011. Your broadband service should be activated on the same day as your telephone line, but there is a small chance it could take up to 48 hours after the line activation."
if this is the case, i really rely on the internet. i would prefer if the service were activated 2 days prior to my move (23rd july) in case this occurs, and have my current line deactivated the same day if its an issue to have it overlapping. because the 2 days prior to my move i will be hella busy anyway.
thanks
) What details of the new flat will i need to give you guys in order for you to be able to activate the internet and phone line there?edit : i just called in arranging the move which all seems to be fine (ticket number #44300317) however the woman on the phone said i would receive a summary email in with the new house phone number (since the line is deactivated at the new house, nobody knows what the number is) but i haven't received anything.
2nd edit: just received this msg "As per our conversation, I have now placed a simultaneous phone and broadband order for you. Both services will be activated on the same day and this is expected to be 25/07/2011. Your broadband service should be activated on the same day as your telephone line, but there is a small chance it could take up to 48 hours after the line activation."
if this is the case, i really rely on the internet. i would prefer if the service were activated 2 days prior to my move (23rd july) in case this occurs, and have my current line deactivated the same day if its an issue to have it overlapping. because the 2 days prior to my move i will be hella busy anyway.
thanks
Quote the extra upload doesnt seem to be running though?
I've checked your account and can see that this is set to 448kbps as you have a 20cn connection with us. Were you looking to get this increased?
Adam
