Worst Service ever??

[#1]

Quote from: Linn

I'm very sorry of the wait times We're still busy recruiting and training new staff in our new contact centre in Leeds and they improved for a while but they've increased again recently! The complaint ticket is now in the right hands as they will be in the best position to continue to chase this for you.

The wait times are pretty bad, but nevermind. I'm hoping its in the right hands, but its still with BTOR and whilst its with them, we're getting no where. BTOR are again blaming Carillon Telent, seems that they don't want to take the blame for anything

[#2]

Well, another week has nearly passed...and as you can probably guess... we are no closer at all. So people who are moaning about a 3-4 week time for getting broadband & phone installed, don't worry it could be FAR FAR worse!

[#3]

Well well well, we have a working phone.. Not due to Plus.net or BTOR though.
I seen a engineer parked up in the street before, so asked him to test my line for me, he did a test outside and confirmed that the line is ACTIVE and even has the phone number from my previous house on it!! Apprently the phone line has been active since... 14th APRIL!! yep thats right...14th APRIL.
So i decided to go and purchase a faceplate and install one.. and now i have a phone line.. just need to get broadband sorted now..
Shows how useless BTOR / Plus.net are, since as this phone line has been ready for nearly 2 months

[#4]

If you hear a bumping noise it will be the sound of jaws hitting desks as people read your post!

[#5]

Can't wait for the reply from Plusnet on this one!

[#6]

Quote from: jelv

If you hear a bumping noise it will be the sound of jaws hitting desks as people read your post!

Aha, i was quite shocked tbh, more shocked when i found out that my old number had even been ported over to the line. Outbound and inbound work fine, no problems and nice and clear

Quote from: RJM

Can't wait for the reply from Plusnet on this one!

Well i did speak to someone in compliants before, and to say she was shocked would be a understatement.

[#7]

Hi Superman911,
I'm aware that a member of our complaints team is still dealing with this to get your Fibre service connected now that it's been established that the phone line is working(!). I am extremely shocked to hear that this was the case considering we were repeatedly told by Openreach and the contractors that the line wasn't there. The member of our complaints team will continue to keep you up to date on the situation.

[#8]

Well fibre is live, now i know i can only get around 18-22mbs anyway, however these speeds are even better
1. Best Effort Test:
Download Speed : 6.93 Mbps
2. Upstream Test:
Upload Speed : 4.59 Mbps
This is on fibre!