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Wrong limit shown on my account
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- Wrong limit shown on my account
Wrong limit shown on my account
28-11-2012 6:11 PM
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When I check the website for my current allowance, instead of showing 10gb, which it has been for ages, I see:
THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 1 (Annual Contract)£9.99
per month
2GB Usage Allowance
which would be of no use to most customers.
Why does it show wrong usage data, as in box above it says if I want 10gb per month, it'll be £17.99 I recall.
Been 10gb for some time, and at time was + Net response to increasing competition.
I'm on PlusNet Broadband Your Way Option 1 (Annual Contract), and have been with Plus Net many years and well satisfied.
Agree with earlier post about the fact that + Net need to hike these allowances up, even though 10gb is usually OK, as I only get 2mb connection, being on end of long line, with no fibre in prospect, though there is some County initiative to speed the prosepect up.
THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 1 (Annual Contract)£9.99
per month
2GB Usage Allowance
which would be of no use to most customers.
Why does it show wrong usage data, as in box above it says if I want 10gb per month, it'll be £17.99 I recall.
Been 10gb for some time, and at time was + Net response to increasing competition.
I'm on PlusNet Broadband Your Way Option 1 (Annual Contract), and have been with Plus Net many years and well satisfied.
Agree with earlier post about the fact that + Net need to hike these allowances up, even though 10gb is usually OK, as I only get 2mb connection, being on end of long line, with no fibre in prospect, though there is some County initiative to speed the prosepect up.
3 REPLIES 3
Re: Wrong limit shown on my account
28-11-2012 10:51 PM
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Whereabouts on our website are you looking?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Wrong limit shown on my account
29-11-2012 8:41 PM
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Product change
Change your product
Shows current + 2 other options
THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 1 (Annual Contract)£9.99
per month
2GB Usage Allowance=
Change your product
Shows current + 2 other options
THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 1 (Annual Contract)£9.99
per month
2GB Usage Allowance=
Re: Wrong limit shown on my account
03-12-2012 11:13 AM
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Hi there,
Looks like that's been updated with the change in usage, though I believe the default for Your Way Option 1 is 2GB? If you want a 10GB allowance you could always change to Value from our current product lineup?
Looks like that's been updated with the change in usage, though I believe the default for Your Way Option 1 is 2GB? If you want a 10GB allowance you could always change to Value from our current product lineup?
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