I've been with Plusnet since 3 June (they say 22 May!), and have had nothing but problems, mainly with billing. The main problem is that they take what they want when they want from my bank account AND credit card. If I phone up I invariably get S. Africa, who just compound the problems (which Sheffield agree with!). When I first signed up I was told that a one off charge of £6.99 ( for p & p of router) would be taken from my visa card, then I would get my first bill one month after the broadband was installed. They then took £12.98 from my bank account AND visa card (one of which was eventually refunded), and gave me 3 free months of broadband (wow!). At the same time they took £15.95 from my bank for the 1st months line rental!!!??? Next month (15 July) they took £28.64 from my bank (with 3 days notice) - this was for 2 months (duplication) of line rental. I phone and got S. Africa who agreed it was wrong, and instead of giving me a refund/credit, he took £2.03 (illegally) from my visa card! This month I was told on 4 August my bill of £16 ish was coming out of my bank today (a week early!!!???) - still no mention of the month overpaid last month. I emailed them to complain, and gave them an ultimatum - phone me and sort it or I cancel. I received various emails from Oliver - (a)assuring me I would receive a call from Sheffield within 24 hrs, (b) saying he had passed to another team, (c)saying it couldn't be resolved and was being passed one, etc, etc.
As promised, I cancelled my direct debit, and am still waiting to hear from Plusnet. in the meantime, I have got a quote from another provider, and realised that my custom with Plusnet is not valued or needed, and I will probably have to go through the hassle of changing providers. I cannot tell you how angry I am with Plusnet, I am disabled and going through a bad stage of my illness at present, and do not need this hassle. My daughter is presently moving house and wanted a phone/broadband provider - no way could I recommend Plusnet.
PLUSNET - I HAVE HAD ENOUGH - IT'S UP TO YOU - AFTER READING THE FORUM I REALISE I AM NOT THE ONLY ONE GOING THROUGH THESE PROBLEMS - is there anyone there who can actually have the conscience to sit down and sort this, and give me a phone call (as I have been promised numerous times - I have all the names written down - do you want me to name and shame?)
