Yet more degrading speeds

[#1]

Type Interleave
Status No Defect
Downstream  Upstream
Data rate (Kbps)
2528 448
Noise margin (dB)
13.1 19.0
Output power (dBm)
17.6 11.9
Attenuation (dB)
15.5 29.5

[#2]

The only way forward from here is for you to raise a fault report as those numbers indicate a serious fault.
Note Chris's post indicating an attenuation of 57dB which matches your speeds - so something is indeed wrong

[#3]

Thanks for your help - I will go back to the ticket system

[#4]

Hi mayfly,
It does look like the profile is jumping about a bit though it did move back up to 2000 as of the 28th so hopefully it'll stay there, though as per Chris's earlier reply are you sure that the alarm system isn't causing the drops in profile?

[#5]

All I can say is the alarm system didn't alert me via my mobile as it should have done when I set it off, & the socket it is connected to has no dialling tone.
Thanks again for your help so far, I noticed my speed was up again......Will keep an eye on it.

[#6]

Thanks, if it does drop let us know and we'll get some more tests done for you.

[#7]

@Matt,
The point isn't whether it drops or not it is that the reported attenuation from the router is 15.5dB and Chris reported that one of your internal tests showed an attenuation of 57dB whereas the other showed about 15dB
@Mayfly
Can you put your post code only into this checker and advise the result
http://www.kitz.co.uk/adsl/adslchecker.php

[#8]

Hi Oldjim - is this what you need?

Distance:- Direct: 2.75 km
(appx)*
By Road: 3.06 km
Status

ADSL enabled: May 17, 2005

DSL Max enabled: March 30, 2006

SDSL enabled : Not Enabled

21CN due : (PSTN) Phone No Required

21CN WBC (Broadband) Not available

Broadband Access†
Market 1


BT Line Speed Estimation
Fixed ADSL: 1024 kbps (1 Mb)

DSL Max:  3500 kbps (3.5 Mb)

21CN WBC : Not Available

RAG Test Results

Fixed: Long line green for 1Mbps, Red for 2Mbps

radsl: 512Kbps and 256Kbps available

MAX: ADSL Max is available

TPON: No info in database

Check: No info for Postcode only search

________________________________________

[#9]

With that distance it is clear your router is reporting entirely the wrong attenuation.
Is it possible to try a new router.
For a distance as reported your attenuation should be around 37dB - 40dB

[#10]

Sorry Jim I should have got back to you sooner, but PN said they had reported the fault to BT and not to touch my line. Well my speed dropped again last Friday & is still low.........
Download speedachieved during the test was - 605 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
BT have reported the line as stable - but yesterday PN have gone back to them explaining it is stable at around 500kbps but doesn't sustain higher speeds for more that 2-3 days. Not sure why that wasn't made clear to them before. Don't get me wrong the Tech support guys have been really good & in the main kept me informed, but.......
this is becoming a real pain now & was first reported by ticket [this time round] on the 17th Feb, [previously reported last August & November. All I can basically do is browse the web, I can't view video clips at all, & I'm paying for the pleasure!!!!

[#11]

Hi Mayfly,
Just taken a look at this for you and it looks like another engineer visit is required - the ticket is with you, if you could update with available times (and confirm the tests are done - sorry to ask again) we'll get it booked for you.

[#12]

Thanks everyone for all your help
The engineer came yesterday & changed the main socket - unfortunately I had a mains power outage today, but indications are looking as tho' my speeds should increase to 4-5megs so lets hope this has sorted the problem.
Thanks again>

[#13]

Thanks Mayfly,
I've checked your line and can definitely agree with that. Its just a case of waiting 72 hours in total (bearing in mind you have been online for just under 11 hours) for the line profile to reset.

[#14]

Thank you Plusnet & all involved. My speed seems to have settled around the 3500kbps mark. Lets hope it can sustain it!!
Only 1 comment really - I had no idea my line was capable of those types of speeds, Perhaps I've missed out for a year or 2...........

[#15]

Glad to hear it, and sorry we can't give you your backdated speed - we would if we could.
Please shout up if there's anything else we can do for you.