contact difficulties

dizzy66 · ‎30-09-2020

Fed up at not being able to email Plusnet with my complaint; after phoning, i was told to use the 'Ticket' option which i would find when i logged into my account. Where is that? i seem to have searched everywhere. Therefore, am unable to register my complaint about today being charged for an engineer's visit, three months after the event, despite being assured there would be no charge!😠

Strat · ‎14-04-2007

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This topic has been moved from General Chat to Plusnet Feedback.

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Townman · ‎22-08-2007

The complaints code of practice - https://www.plus.net/help/legal/complaints-code-of-practice/?_ga=2.18167994.2036413790.1600413663-84... - provides a direct link to the ticket system.

It might be helpful to have already logged into the user portal in another tab before clicking that link.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

WillF · ‎31-03-2020

Hi @dizzy66. I've raised a ticket here which I tried to follow up by phone. If you'd like to respond to the ticket via that link, I'll get back to you.

If this post resolved your issue please click the 'This fixed my problem' button

Will
Plusnet Help Team