get the call centre back in the uk
If you dial 01142965198 as opposed to the 0845 number you will get through to Sheffield and not SA. I had need to call them this week and had excellent service 
Quote South Africa is known for its diversity in cultures, languages, and religious beliefs. Eleven official languages are recognised in the constitution.
English is the most commonly spoken language in official and commercial public life; however, it is only the fifth most-spoken home language
See http://en.wikipedia.org/wiki/South_Africa
Quote from: createascape Being at plusnet for 4 trouble free years...recomended to loads of rfiends ...nice helpful friendly uk based staff....then big error ..moved phone service...totaly seemless ..no problem... plusnet sold to bt... call centre moved abroad... service awful...big balls up ..old supplier still charging... also bt charging... 3 companies charging all for the same service...lots of promises... no action... just what do you do...they all promise to sort it out but ...despite being friendly they dont understand the frustration they do not use english as a first language and when you are on the other side of the world what does it matter I cant go round his house can I or shout in the street .....it is difficult ...even if I speak another I still think in my native ... so what to do ???? find a supplier who does use a uk centre??? I thought I had that... so rip the phone out???? or just yell loud
your service is xxxxxx
Ahhhh thanks to Createascape!! now I understand what is going on here at Plusnet, I am a long time customer of phone and broadband also and done all the same things as you, great service, trouble free, super friendly staff who always fixed any problems.....I always raved about Plusnet, then in the last year everything changed!! my questions were never answered to my satisfaction and the replies became less friendly and informative, unless you have been with them for years you might not have noticed anything different.
I am leaving the company now, with no choice as I am moving remote to an Island where there is no Plusnet, I just had my final conversation with a barely understandable customer service rep (and now I know which accent that was!!) , I still find it hard to believe that I have to pay a 20 pound fee to leave, after all the years of monthly payments the least they could do is cover the 20 pound fee on my behalf as a thank you for all the thousands I pumped into Plusnet right??? after all I have no choice and I'm not leaving for another company. Oh well...... nothing like a kick up the a** after some loyal service eh!! cheers and goodbye
Overseas Call Centre 
The only reason I moved to Plusnet in the first place was I wanted to support a company that employed British resident workers only, rather than a company that is farming out to poorly paid foreign workers whilst the bosses pocketed the difference.
I searched for a UK only based ISP of which Plusnet was one of two.
Telephoning sales, I was assured that ALL calls were handled in Sheffield, how sad that this is no longer the case.
The only reason I moved to Plusnet in the first place was I wanted to support a company that employed British resident workers only, rather than a company that is farming out to poorly paid foreign workers whilst the bosses pocketed the difference.
I searched for a UK only based ISP of which Plusnet was one of two.
Telephoning sales, I was assured that ALL calls were handled in Sheffield, how sad that this is no longer the case.
SA labour is obviously cheap.
Why else would PN pay to divert calls halfway round the world?
They also have to pay for all that training about cultural differences.
I wonder if they provide training materials in a foreign language?
Personally, I've never had any dealings with SA (see my sig).
Why else would PN pay to divert calls halfway round the world?
They also have to pay for all that training about cultural differences.
I wonder if they provide training materials in a foreign language?
Personally, I've never had any dealings with SA (see my sig).
I'm unsure on pay in South Africa, but it's unlikely that I would tell you anyway. In the same way that I wouldn't tell you what I earn
English is their first language. I'm not sure on cultural training, but certainly noone there's ever asked me about Eastenders!
English is their first language. I'm not sure on cultural training, but certainly noone there's ever asked me about Eastenders!
