hugely disappointed

[#1]

I apprciate what you're saying and I can get a phone, but it's not really the point.
With or without a handset, I've had two appointments cancelled, both without Plusnet notification.
The issue has been the same since the start. I was told it had been resolved. It hadn't.
I'm just incredibly frustrated.
Thanks for the offer, but Belfast is probably too far away to pop over!

[#2]

I appreciate your frustration, it has been a very bad start and experience for you, I can't really defend that.
I can however make sure that this experience changes for the better for you(as it should be anyway) and get you online asap.
It is helpful of you can test your phone line, but if you can't you can't and I'll workaround that.
I'm chasing this up and will keep you updated along the way.

[#3]

Possible choices:
1. Report it as a broadband problem, broadband engineer turns up, finds phone isn't working and says you need a phone engineer. Wait possibly another week for appointment for phone engineer, then once he's done, if broadband still isn't working yet another week for the broadband engineer again.
2. User tests the line. If phone isn't working arrange for phone engineer first.
If you really can't beg, borrow or steal a handset for 10 minutes to do a test Chris can work round it, but you will have to accept as a consequence it may take longer to fix.

[#4]

I'm able to arrange an appointment for this Friday 15th 8am-1pm, this is the earliest that I can get.
Are you available for this?

[#5]

Quote from: christorcorr

I've had two appointments cancelled, both without Plusnet notification.

Sadly all too often (have a good read around here) actually it is BTOR who fail appointments / cancel orders for a variety of short notice reasons and do not bother to inform PN either timely or at all.  Regrettably we are all at the mercy of BTOR and no communications provider / ISP seems willing to take the issue of their persistent failure to OFCOM or explain why such persistent failure should not be taken to Ofcom.

[#6]

Unfortunately, I can't get time off for a Friday appointment, so Monday will have to do.
I'll get a handset after work today, test line and post result.

[#7]

Monday is the 18th, as it was previously booked in for the 19th.
So is the 18th 8am-1pm ok?

[#8]

Yes, thanks.

[#9]

That's all booked in now, I'll keep an eye on this until completion and if you've got any queries beforehand please let me know.

[#10]

Really at the end of my tether here.
Unannounced, an engineer called yesterday when I wasn't in.
I thought the appointment was for Monday? Am I to assume this is now cancelled?
So much for PN keeeping an eye on what's going on.

[#11]

Quote from: Chris

I'm able to arrange an appointment for this Friday 15th 8am-1pm, this is the earliest that I can get. Are you available for this?

Quote from: Chris

Monday is the 18th, as it was previously booked in for the 19th. So is the 18th 8am-1pm ok?

There could be confusion around the dates and the BTOR (?) engineer's appointment for Friday was never changed as far as his notes informed him ........ blame it on the database I hear, but whose?
There could be a time cut off for cancelling an appointment as far as BTOR is concerned too.  

[#12]

Ages spent on hold on customer support line. Still nothing.
Have a terrible feeling another appointment disaster (the fourth) is imminent.

[#13]

Look out for a "missed appointment" charge for the 15th sneaking in under the radar too.

[#14]

I spoke with our suppliers on Friday who confirmed today was booked in so it still should be, I'm chasing this up now and I'll update you asap.

[#15]

I've spoken with our suppliers and it's not good news
They've pretty much said that Friday was the appointment and today isn't going ahead, I'm still chasing this up and arguing this, I'll be able to get a date either tomorrow or Wednesday and really do apologise about this.
I'll update you asap, I've also updated you ticket which you can view here