left talk talk on 9th october 2009 biggest mistake of my life !
Quote from: tihson Bob i can see you are trying to be helpfull and that is appreciated, BUT seems a shame having sent in tickets, which were not answered , so i phoned after waiting 30 hours, the answer i got on the phone was that OTHER usage was use which could not be identified by your system, yet the data you have now provided would suggest MAYBE yet again the person who answered my phone call NEW NOTHING?.
That aspect of your query isn't really one I've addressed. All I've done is give you the breakdown by upload/download and an hourly summary of one of the days you were querying.
What you were advised when you called was correct. The 'Other' category on the usage breakdown is basically traffic that we can't identify as any of the other usage types. That's not to say that it isn't web, streaming etc. it's just that our traffic management platform won't have signatures defined for the traffic. Realistically we're *never* going to be able to identify every packet of traffic that travels over your connection by it's type, especially stuff that's encrypted.
Quote Heres an analogy which i understand, but a member of the general public might not
If i sell you a piece of 18ct gold jewellery, and advise you it is made of 75% (750 parts) pure gold and 25% (250 parts) other, and you end up in hospital with lead poisening i am going to end up in court !
I don't think that's a great analogy to be honest. AFAIK, no other ISP out there can give you a break down of you usage by type to the degree that we do, even if we can't identify it all. Surely being able to identify /most/ of your traffic is better than being able to identify /none/ of it?
Quote As 40% of my usage appears to be OTHER, what is the point of your graph, in the usage section, i assumed it was so customers can monitor what they are using, and therefore how to best manage it.
The total bytes used are still accurate regardless of the breakdown, that's the main point of the usage reporting tool - so you know how much your using. The usage by type breakdown can be handy too but as explained above, the system that identifies the traffic type isn't foolproof.
Quote The suggestion i got on the phone was that it was because youtube have made changes to there system, making it impossible for your system to recognise, and had upgraded to high definition.
I'm pretty sure we're identifying almost all YouTube traffic but the principal of the suggestion could well be true. Every now and again the origin or ports/protocols for a certain application or service will change. When we're made aware of this we make amendments here to ensure we continue to identify the traffic correctly. That's what the planned maintenance posts like this are all about.
Quote My son tends like most to watch music videos and has done so ever since we have been with plusnet so i cannot see that youtube is going to be responsible for a 50% increase over night, however as this appears to be the case, i like any other parent with teenage children will be better off going over to BT especially as in on the £30.50 package he can have his own hub broadband phone for free, giving me back the use of my home phone.
The increase in the volume of videos on YouTube that are now High Definition may have contributed to the hike in usage however I'm still of the opinion it's something else, especially if a lot of your traffic is getting lumped into the 'Other' category. Obviously it's your decision if you choose to move across to BT but don't expect your usage to drop significantly as a result.
Quote Thank you for trying to sort this out, but i think unfortunately the time has come for me to move on to BT where i will no longer have to rely on wholesale reports etc. and will be dealing directly with my supplier,
Are you referring to your phone service here, as the broadband service BT supply is provided using the same wholesale products that we use?
Quote i have sent in yet another ticket requesting cancelation terms, as i have on four separate occasions before, as i am now typing below the box and cannot see what the hell i am typing, another strange glitch in the system, i am going to call it a day.
I was a bit confused by this the last time you mentioned it. If you've a problem with the formatting of these forums then I'd suggest trying a different web browser or reviewing your security software configuration. If there were widespread issues then there'd be a load of noise round these parts about it (which there doesn't seem to be).
Regarding the cancellation terms you're probably best getting in touch with our Customer Options Team. There's a bit more info in our Code of Practice here.
Sorry you feel it's come to the point where you'd rather find an alternative supplier
Quote from: sea138 Plusnet are just sick [Censored]. I bet they'll try even less harder now they know you have a special needs child at home. Good luck with the transfer - I'm off to Sky after five painful years with Plusnet. Awful, just awful.
[Moderator's note by Adie (Adiewoo) avoidence of swear filter removed as per Forum Rules]
This post says considerably more about you than it does about Plusnet. Plusnet and the community will not miss you if that is the sort of contribution we can expect.
