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missing usage email this month on Extra

Gus
Aspiring Pro
Posts: 3,240
Thanks: 34
Fixes: 3
Registered: ‎31-07-2007

missing usage email this month on Extra

Normally it comes once I hit 40gig of my 60gig, portal is currently showing I am at 46gig with a week till next billing month.  So checking if there is a problem or has the usage trigger been raised higher than 40 of 60 for Extra accounts?
FTTP 500 regrade from Tues 28th November
4 REPLIES 4
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: missing usage email this month on Extra

Isn't the warning at 80% usage, ie 48GB? Soon find out I guess.
David
Anonymous
Not applicable

Re: missing usage email this month on Extra

Certainly on my BBYW package I get the warning email at 12GB used out of 15GB allowance, which as 'spraxyt' said is 80%
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: missing usage email this month on Extra

Looks like the email has now been sent Gus.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gus
Aspiring Pro
Posts: 3,240
Thanks: 34
Fixes: 3
Registered: ‎31-07-2007

Re: missing usage email this month on Extra

Yep I could have sworn it came when I hit 40gig previously, personally maybe would like it set lower to plan what to watch during peek times.  Watching F1 hurts with it taking 1.2-1.5 gig for each stream, but having to avoid all radio on a race day to watch it after the fact hurts
FTTP 500 regrade from Tues 28th November