no response from complaint
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- no response from complaint
no response from complaint
03-01-2019 8:56 PM
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its been over the 21 days that plusnet are supposed to resolve a complaint. we have had no response and its impossible to get through to anyone that can help! we are supposed to give plusnet an opportunity to fix what they did wrong but we have heard nothing!!!
Re: no response from complaint
03-01-2019 9:24 PM
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Moderators Note
This topic has been moved from ADSL Broadband to Plusnet Feedback
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: no response from complaint
04-01-2019 8:52 AM
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This user has made posts in multiple topics about their problem - to better help them, might the be merged please?
https://community.plus.net/t5/My-Order/No-internet-its-been-7-weeks-since-we-ordered-it/m-p/1595673#...
https://community.plus.net/t5/Fibre-Broadband/Re-Still-no-FTTC-after-more-than-3-months-of-trying/m-...
https://community.plus.net/t5/My-Order/Even-after-15-days-my-BB-is-still-not-activated/m-p/1595676#M...
https://community.plus.net/t5/My-Account-Billing/No-cashback/m-p/1602885
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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