phone upgrade

[#1]

Why does PlusNet take four months to upgrade my phone account from evenings and weekends to Anytime.
I raised a question (29596871) on 6 August 2009 and still this is being passed around, will this ever be answered !!

[#2]

Hi there,
Sorry about the issues you've had trying to change product, I've just tried to force it through without success. I've got Mand on the case and it's looking to be a problem affecting a few customers so she's going to raise a P1 to address it. I'll let you know more info as soon as we have it.

[#3]

I believe one of our support team has now sorted this out for you?

[#4]

Yep! all sorted ---thanks