Well, that spawned a lively set of customer dissatisfaction contributions... 🙂
I'm sat here, waiting for the rescheduled arrival of an engineer to upgrade me to PN fibre, and guess what? No engineer. OK, so it's only 30 minutes past the 0800-1300 deadline, but given that the last time an engineer came (on the wrong day - unsurprisingly, I was out), I got a call from him (therefore, not an unreasonable expectation that I would have received a "oops - running late" call by now), and I've not received that call, I'm going to take a punt and assume that there's no engineer coming today.
I get that the engineer is an OpenReach engineer, not a PN engineer, but PN OWN the process. And, given the ranting I've been doing at PN down the phone (always polite - it's not the fault of the person at the other end of the phone, they haven't looked you up and singled you out) it's not unreasonable that someone would OWN this little bit and make sure that an engineer is coming today.
I will be patient for the rest of the day, and call to have a mini-rant later this afternoon, but basically if there's no engineer today I'm done with PN. And I only re-joined (house move) at the beginning of December. I will leave, take my business elsewhere, and they can whistle for any kind of cancellation payments. It may end up slightly more expensive to go with another provider, but based on my experience thus far (2 months) how much worse could it get?
I should mention that they also managed to stuff up the process of transferring me from BT for phone provision, when I moved house (taking the PN broadband provision I already had with me) and left me without a phone for a week. So this isn't just a delay to an upgrade. I think it smacks of a deeper misunderstanding of how a job is done.
I charge out at £1200 pd, and this is the second day I've taken where I've been left in the lurch - I might submit an invoice.
