"Stop The Broadband Con" Campaign
Just put my postcode into the Virgin site and came up with:
Not very impressed
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Not very impressed
Oh listen to all the cackling coming from the DSL folk here who are probably digging at Virgin purely out of jealousy that they're out of a cabled area and therefore will NEVER get 50meg+ speeds anytime soon.
I have both services (ahem, technologies) here with DSL as the backup, both have their problems but overall Cable comes out on top.
Just HOW Plusnet reps have the nerve to knock Virgin when they are the people throttling traffic types down to dial-up speeds at certain times of the day I don't know - something which Plusnet *wouldn't HAVE to do at all* if they didn't run an oversubscribed network and weren't so stingy on bandwidth. It is Plusnet customers who are the mugs for being told when they can use their connection and how much they can download with it.
Cable is suited to the more serious heavy downloader *who doesn't want headches over usage limits*, DSL is handy for the more stable latency and (mostly) low jitter.
Let's hope no Virgin customers turn up here and remind the Plusnet reps of their failed Unlimited product offering that got withdrawn
Hope this helps.
I have both services (ahem, technologies) here with DSL as the backup, both have their problems but overall Cable comes out on top.
Just HOW Plusnet reps have the nerve to knock Virgin when they are the people throttling traffic types down to dial-up speeds at certain times of the day I don't know - something which Plusnet *wouldn't HAVE to do at all* if they didn't run an oversubscribed network and weren't so stingy on bandwidth. It is Plusnet customers who are the mugs for being told when they can use their connection and how much they can download with it.
Cable is suited to the more serious heavy downloader *who doesn't want headches over usage limits*, DSL is handy for the more stable latency and (mostly) low jitter.
Let's hope no Virgin customers turn up here and remind the Plusnet reps of their failed Unlimited product offering that got withdrawn
Hope this helps.
Quote Fletch has hit the nail on the head
Poor nail, what ever did it do wrong? 
The fact remains, that using BT infrastructure means you will have variables that won't apply to cable (VM) customers. There will always be up to speeds, a new car could go "up to" x amount of miles per hour, or could give you "up to" x amount of miles per gallon.....variables come in (albeit the driver of the car).............being with BT means you get "up to" speeds, thus advertising can say as such. Having over a dozen BT bods around for the past 8 months, they've all had various stories about lines and faults, some which throws the usual speed methodology out the window, a lot of folks living near our local exchange either can't get a stable ADSL signal, or get around 1.5Mb/s. However TalkTalk customers around the same area are getting an average in this area of 6.5Mb/s. For folks living near the edge of the exchange limit they're getting 3.5-5Mb/s. So advertised as such, you could get up to 8Mb's. Not seen anything around here saying up to 20Mb, even though the exchange it enabled for such speeds!
However along with BT you get the line noise issues, connection stability issues, re-syncs. and then depending on the ISP you can get traffic shaping, some of which during the day I have experienced and it seems to have been acknowledged whilst on the telephone to Plusnet.........
......you will never stop the “up to” advertising, it will never happen. How many of us had dial up modems, and how many of us connected at 57.5kb/s or even transferred at that speed, same goes for the 33.6kb/s and the 28.8kb/s, the closest I ever got to that was when I was using dual ISDN.
It is the way of the world, “lose up to......”, “win up to......”, “get up to........”, “use up to..........” . It isn’t great, but it is the way it is, as for Mr B from Virgin doing what he is doing, then maybe it is just a gimmick?
BT are never going to change, I mean come on folks, this is the year 2010, people are still driving about in clapped out Ford Fiestas, we still use coal and gas to heat our homes, Internet is slow, computers are slow, machines are slow, cars are rubbish, we can’t teleport, we have no base on the moon, and we can’t holiday on Mars, we still fight each other with projectile weapons, and use hand to hand combat, poverty is rife, transport is rubbish, we dump huge amounts of waste, millions of people every weekend get drunk and puke up on our streets and cost our healthcare and police and our local councils billions, and we can’t cure the common cold! Old people are lonely, children are poorly treated and educated in all parts of the UK.................
..........and we’re moaning about “up to” broadband adverts?
All we can really do is blame BT and the Plusnet CEO for all of it lol
At least Plusnet aren't like a cheap airline, you do at least get some sort of broadband and phone for your money
Viva la cable and DOCSIS 3
Can't do much else with my connection, so might as well bug the board
Problem with Fibre, some folks won't get much more than 8Mb on the system, it seems so far to be a 3 tier system, the closer you are the faster you are, heard that one before eh? However, if you're half way, then you'll get about half the speed that could be on offer, the futher you are away, then you'll get around 10Mbs, for the simple reason they'll use the twisted pairs as a simple you would a network and an RJ45 cable
...............so I've heard from the odd SFI that's been around all gloating they've been installing and setting up infinity I'm not holding out any hopes for here though
My last cable modem was on DOCSIS 2.4 after a firmware upgrade, I had a rather open user friendly umm teratek, tera something? Can't remember what it was called now it's been so long
Cable, if NTL's plan had been rolled out properly would have had 90-ish% of the UK, but economics, goverments proved to throw the towel to that idea. What is annoying is that a few mins away from the house, there are pavement covers for cabletec, cable & wireless, and can't remember what the other one is - so annoying, but the infrastructure is there. Doubt it'll ever get used though
Bitching is also lots and lots of fun, especially when it's against BT, what more can one ask for in life eh?
Problem we have is that we have some gems of staff on this board giving a very high very personal level of service to those customers who come on. This is where the problem lies, it sucks customers into a false sense of security and appeases them to a point of liking Plusnet even though they are just a pretty mask on the face of the company that brought comminication to hell! The fact remains the person who holds the reigns of Plusnet is tainted with BT, and it is all about money, profits and share holders, nothing to do with service, satisfaction or improvments, helping customers or improving the network. There is nothing honest or good about anything...................most ISP's are the same, but as I said to our business manager at our bank why we were still customers after all the rubbish we've had to put up with it over the past decade, easy I smiled, better the devil you know than the devil you don't!
As the old cliché goes, if you can't beat 'em, join 'em
.......or carry on bitching
Quote The fact remains the person who holds the reigns of Plusnet is tainted with BT, and it is all about money, profits and share holders, nothing to do with service,
I'm going to play devil's advocate now Tim (is there anyone from Plusnet more appropriate to do so?
) Do you think last weeks announcement about bringing support back to Sheffield was about money or improving the customer experience. (Adam lights the touch paper and legs it...).
You should have read this and the subsequent posts before posting http://community.plus.net/forum/index.php/topic,90750.msg758406.html#msg758406 ;
I'm aware Oldjim,
hence being the devil's advocate and not an advocate of my personal opinion, I'm commenting on the quality of the support we're giving at the moment, wait and response times will improve as we acclimatise to the changes.
Adam
hence being the devil's advocate and not an advocate of my personal opinion, I'm commenting on the quality of the support we're giving at the moment, wait and response times will improve as we acclimatise to the changes.
Adam
