service with a snarl
It is important to make sure that the type of fault is correctly identified. If it is just reported as a failed connection the morons at BT will look at the connection logs and if you have once established a connection (even if it was at a pathetically slow speed) they will return it as no fault found. Reporting it as an intermittent fault (even if the problem is seen as the line being consistently slow) avoids that possibility of BT avoiding actually doing anything about it.
If you post some more details of the problems including the router stats (sync speed, attenuation and noise margin) and the results from the BT speed test there's a number of experienced users here who will be happy to help you get to the bottom of things.
If you post some more details of the problems including the router stats (sync speed, attenuation and noise margin) and the results from the BT speed test there's a number of experienced users here who will be happy to help you get to the bottom of things.
That's weird!
The sync speed reported by the speed tester does not match the speed reported by your router. Have you reconnected between those two screen shots?
The sync speed reported by the speed tester does not match the speed reported by your router. Have you reconnected between those two screen shots?
Aaaaarrrrgggg!!!! The slimey b******s.
If you have got a noisy line there is absolutely no point whatsoever in investigating a broadband fault - broadband will be rubbish if the line is rubbish.
You need to plug a wired telephone in to the test socket inside the master socket without a filter or the router connected.
If that is still noisy* you must get the broadband fault cancelled and raise a voice fault with BT. If they mention broadband tell them it is still noisy using the handset only and don't let them fob you off.
If it is not noisy when you do that test it is very likely that you have a problem with either your internal wiring or your equipment. You'll have to do more testing putting things back one by one to see what causes the noise.
Test socket
* To listen to the line for noise you can dial 17070 and take option 2 - you should hear nothing.
If you have got a noisy line there is absolutely no point whatsoever in investigating a broadband fault - broadband will be rubbish if the line is rubbish.
You need to plug a wired telephone in to the test socket inside the master socket without a filter or the router connected.
If that is still noisy* you must get the broadband fault cancelled and raise a voice fault with BT. If they mention broadband tell them it is still noisy using the handset only and don't let them fob you off.
If it is not noisy when you do that test it is very likely that you have a problem with either your internal wiring or your equipment. You'll have to do more testing putting things back one by one to see what causes the noise.
Test socket
* To listen to the line for noise you can dial 17070 and take option 2 - you should hear nothing.
As a double check, have you got a second telephone handset you could test?
Quote from: anthonytravis Why did nobody from Plusnet mention the voice fault possibility?
What on earth does a voice fault have to do with your broadband supplier?
In reply #3 have a look at the attached files:-
Corrected blocks=3036
Uncorrected blocks=34155
You would expect these figures to be reversed.
Your router should be able to correct blocks with a small number of errors, but fail to correct blocks with many errors.
So it's a fair bet that that your router is seeing intermittent (serious) interference.
Corrected blocks=3036
Uncorrected blocks=34155
You would expect these figures to be reversed.
Your router should be able to correct blocks with a small number of errors, but fail to correct blocks with many errors.
So it's a fair bet that that your router is seeing intermittent (serious) interference.
Quote from: badwolf
Quote from: anthonytravis Why did nobody from Plusnet mention the voice fault possibility?
What on earth does a voice fault have to do with your broadband supplier?
Well I don't know. If I did I wouldn't have posted about it would I? I'm struggling with lack of knowledge and experience and posted here for help - which I have received from a number of people and am very grateful for.
For your information Badwolf, the noise on the line started after the latest bout of broadband problems and BT told me repeatedly that it was caused by my broadband connection...
oh yes...and it's a BT line
oh yes... and BT are Plusnet's supplier
...so, in my stupidity and naivety I guess that's probably what I thought it had to do with my broadband supplier - especially as none of the prescribed tests/diagnostics mention noise on the phone line as a possible cause.
But I know now, so will gratefully and humbly bow before your obviously superior knowledge and wisdom and offer my grovelling apologies for taking up the valuable and extensive time you obviously took in crafting such a finely-honed, witty and not-at-all condescending post.
So thank you, Badwolf, for contributing to the sum of human knowledge and making everybody's day that little bit brighter with your extremely constructive and helpful contribution... you are a pure embodiment of the spirit that makes peer-to-peer support forums so attractive to us lesser beings with less-than-perfect knowledge.