shocked at the level of poor service i am receiving (phone and broadband)

[#1]

so there are no charges ? for definite?

[#2]

There is a 10 day notice period, but that's it. I've been on to your account and removed the £25 fee for the setup and the £40 for the router.

[#3]

Edit;
I am assuming that the request of a MAC is classed as notice?

[#4]

Yes, but if you don't use it your service will stay with us. It's worth giving us a call once the migration completes as sometimes we aren't notified automatically so might try to take another bill.

[#5]

i will call to make sure because i want to keep our phone service and cancel the broadband

[#6]

Given what Chris just has done for you, you might want to edit the first post to change the title of this topic.

[#7]

Who's your new ISP Ryan ?
Not many other ISP's would of done what chirs has 
cheers f9o

[#8]

Why?
After all the problems I think that is the least PN can do, I am still not happy by a long way.
I was told there were no charges anyway, it's a different story with every PN employee I speak with. The only PN employees that know their stuff are on the forum and I am grateful for what they have done and I have thanked them several times in this thread.
At the end of the day we are still getting very low speeds and IMO its just not good enough.

[#9]

I suppose as you need a Mac code you are going to another ISP supplyer using the same BT copper.
Frying pan and fire seem appropriate 
and without the PN staff to even it up, I wish you luck 

[#10]

I don't need your luck thanks, and My new Internet is fibre optic for the same price as we are paying PN for their broadband. I'll post speeds when it's set up

[#11]

Talk-Talk or BT retail then ?
Shame PN couldn't work out a FTTC package if your line is accepting orders.
https://www.btwholesale.com/pages/static/Community/Broadband_Community/Coverage/ADSL_Availibility_Ch...
Will be interesting to see if the speed matches the linecheck
cheers f9o

[#12]

Neither, it's one of the digital region ISP's bud.

[#13]

Opps brain fade on the talk-talk option... i forgot your were on Cudworth Exchange.
Its the likes of ask4, orgin , ripwire, unitel ect ect
best of luck anyway , Its a shame its not be the best on PN
cheers f9o

[#14]

Thanks, I will let you know how I get on.

[#15]

Quote from: PeterLoftus

I suppose as you need a Mac code you are going to another ISP supplyer using the same BT copper. Frying pan and fire seem appropriate  and without the PN staff to even it up, I wish you luck

Not familiar with the digital region then no?