slow replies on tickets

[#1]

just tested
Download speedachieved during the test was - 926 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

this was on the 21st
Download speedachieved during the test was - 1316 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
this was 22nd
Download speedachieved during the test was - 1311 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
2nd test on 22nd
Download speedachieved during the test was - 1311 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
test on 23rd
Download speedachieved during the test was - 1302 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2016 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps

[#2]

Assuming you are still plugged into the master socket..... is that the one on the "faceplate" or the "test socket"  inside the box, with the faceplate removed?  Is the router plugged into a micro filter, before going into the phone connection?

[#3]

wouldnt work with no filter 
all tests done in the face plate  with nothing else plugged in  .......... its that damded BT software thats knocked my speed down  ahhhhhhhhhhhhhhhhhhh 
been with PN for years and excellent service from them ..... just want me speed up lol

[#4]

Hmm... looks to be "gremlins" on the line then..... "something" has obviously triggered a drop on the line, and the BT systems has reacted by dropping the synch ....
Maybe worth putting in a fault ticket to see if PN remote testing can help....

[#5]

You need to do it using the test socket not the faceplate

[#6]

i dare not risk it just yet jim or i will get knocked down even more 
its only dropped from me b*******ing about 
what do these value's mean in the status ? 
is the aim to get values up or down
Line Attenuation    60 db 15.5 db
Noise Margin          9 db 18 db

[#7]

There is nothing you can do about the Line Attenuation at 60db..... that is dependent on how long your line is from the exchange.... (not necessarily a straight line from you to exchange)
the SNR (Noise Margin) of 9db can fluctuate according to radio propogation .... Between 6 and 9 is usually acceptable for a stable line, however mine is 3.6 at the moment, and my line is 63.5db attenuation, so I am pretty stable.... HOWEVER, I will only need a "small" spike to knock it from 3.5 to 0 and back again, thus causing my speed and synch to drop (like yours has)... so below 6 on a long line like we have isn`t the best situation... whereas , with yours being 9, it will need a significant "noise" to drop the signal to 0 and cause a resynch ....
As Jim has said, it would be better to use the socket he shows in his pic.... as this eliminates any source of noise from your "internal house wiring".... I would suggest you change it over during daylight hours between 10:30 and 14:30 as this is the "quietest" time as far as radio propogated noise (interference) is concerned.....

[#8]

Can we get back to fundamentals.
1. You live a long way from the exchange. I can tell this because your attenuation is 60dB
2. The fiddling about probably increased your default noise margin from 6dB to 9dB
3. A trial in the test socket during the day won't affect the default noise margin. Just follow this procedure
Power down the router and wait for 2 or 3 minutes then disconnect from the socket
Reconnect to the test socket and then power up the router
Record the stats and leave it connected for an hour at least (you can have a phone connected to the filter in the test socket as that shouldn't affect things unless the filter is duff.)
If you need the extension sockets working repeat the above procedure to move the connection back to the faceplate
4. My gut feeling is that you are always going to be struggling to get a sync speed much above 2500kbps and with a 9dB noise margin a figure of about 2000kbps is more likely to be the limit.
If the stats in the test socket are the same as using the faceplate then your internal wiring isn't causing a problem.

[#9]

thankyou gents ....... for your patients with what will be daft questions 
a speed of 2000 would be excellent for where i am ........  i'll do a test in the test socket tomorrow and post the results

[#10]

Hi there,
Let us know how the connection looks in the test socket (the router stats would be best to gauge the improvement if any).

[#11]

thanks for the reply Mand (and on ticket)
trouble is i cannot do a test during the day (only weekends) as im at work 
will keep you posted

[#12]

Are you away from home all week? or are you at home evenings?..... if the latter, a speed test in the evenings about the same time every evening, would give Mand and her whizz kids some sort of continutity figures.... and get a better picture of what is happening on your line....
It is really only necessary to re-boot during daylight hours..... speed testing is not affected by the time of day.!

[#13]

evening all 
managed to ge the router rebooted at 10:30 this morning (after telling my daughter what to do)
just got in and checked the connection
Connection Speed              1408 kbps 448 kbps
Line Attenuation                        60 db 15.5 db
Noise Margin                              6 db 17 db

plugged router into test socket and unplugged every thing else
Connection Speed              672 kbps 448 kbps
Line Attenuation                      59 db 15.5 db
Noise Margin                              9 db 17 db

shall i leave it for an hour and reboot to see if the speed lifts ?  or am i a victim of stable rate again and knocked down

[#14]

I can explain that.
When your daughter did the resync at 10.30 it was daylight (I know that he says  ;D) but it would have synched with a default noise margin of 9dB which, as it is now after dark had dropped to 6dB)
A resync in the evening knocked it back to 9dB and you speed dropped like a ton of bricks.
The only thing which we can see is that the attenuation has dropped by 1dB which was probably due to the internal wiring,
I am sorry to say that I assumed you would do everything during the day but didn't make that clear. This means that your IP Profile will now have dropped to 500kbps and that will mess up your download speeds until it rises again after three days of synching at a higher speed.
The only thing you can do now is continue the testing this evening.
Reconnect to the front socket and report the results.
Assuming there isn't a significant difference then we can be sure that your internal wiring isn't having a significant effect.
If, however there is a significant difference then your internal wiring is causing a problem.
After all the fiddling leave it until mid norming and get your daughter to resync the router and then leave well alone.

[#15]

thanks jim 
i didnt think there was anything wrong internal  as its not een touched or changed for a few years
and when i did have a couple of faults external due to BT lines every thing was tested by them and was ok .....

ref the reply from Mand ........ i did not think you would be able to re boot so often without max stable kicking in ?