still traffic shaping us this is not right

[#1]

Stop traffic shaping us now. if you do not stop it I will go to trading standards because I am paying for a service you are not giving me and people in my house. I am also seriously thinking about going with another IP as you are not giving us what we are paying for.

[#2]

What package / connection are you on and what makes you think you are being traffic shaped ?
A little more info may help you case here.

[#3]

Br0wn - if you are talking about slow speeds on usenet (nntp) see this thread http://community.plus.net/forum/index.php/topic,114942.0.html

[#4]

if you're on a package that doesn't have shaping then there isn't any shaping, there's prioritisation but that's different.

[#5]

The product you're on has 2 hours of speed restrictions, during 8pm and 10pm. This is clearly shown on our website and can be found here: http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
What services are you having problems with and are you seeing any slowdowns outside of these periods?
I've just noticed that you've got a fault ticket open that we're looking into, is this the issue you're referring to?

[#6]

I have 2 screen caps of the performance issues after we contacted you about this traffic shaping on Monday. We did speed tests and our speeds were better after we spoke to you, but on Wednesday they have got low again please see the screen caps

[#7]

Quote from: Chris

The product you're on has 2 hours of speed restrictions, during 8pm and 10pm. This is clearly shown on our website and can be found here: http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement What services are you having problems with and are you seeing any slowdowns outside of these periods? I've just noticed that you've got a fault ticket open that we're looking into, is this the issue you're referring to?

yes Chris this is the issue I am referring to

[#8]

no broadband and network error

[#9]

Have you been able to do the tests we asked for on your fault ticket yet? The ticket is currently with you so if you can reply to it via our website we'll continue looking into the issue.

[#10]

yes Chris
when i try to go to http://www.plus.net/suppo...e.shtml#trafficManagement
it say 503 Service Unavailable
when i tried again now it is saying 404 web page not found !?

[#11]

You have to click on the original link post as the quoted link seems to have been messed up.
Or use this link:
Traffic management

[#12]

To be exact you appear to have copied the link in a post which has been truncated by the forum software rather that clicking on it
What you are trying to link to is
http://www.plus.net/suppo...e.shtml#trafficManagement whereas the correct link is http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
The links above are shown in full by stopping the forum software mucking them up

[#13]

https://www.plus.net/wizard/
https://www.plus.net/wizard/?p=view_question&id=69529696
All these tests have been done 2/3 times the fault is your end. I will ask you again to stop traffic shaping us, thank you. Also my daughter as well as my lodger are trying to use the internet for job search and/or college/training courses search, but with you traffic shaping us they are not able to do this!

[#14]

Yes they are shaping your traffic for the 2 hours between 8pm and 10pm and not at any other time. No matter how many times you ask they are not going to stop doing that as it's part of the product specification.
You were asked

Quote from: Chris

What services are you having problems with and are you seeing any slowdowns outside of these periods?

I can't see where you've answered that.
A common cause of slowdowns is faults on the line.

Quote from: Chris

Have you been able to do the tests we asked for on your fault ticket yet? The ticket is currently with you so if you can reply to it via our website we'll continue looking into the issue.

Have you done as requested?

[#15]

Quote

Also my daughter as well as my lodger are trying to use the internet for job search and/or college/training courses search, but with you traffic shaping us they are not able to do this!

I think there is some confusion here, the traffic management on the account will *not* stop this. The problem you're currently having is a fault which we'll pick up and help to get fixed, this is not the same as traffic shaping.