what the he ll??? talk about pushy!

[#1]

Your username: warbleeder
Dear Mr
We have had notification that your account is no longer with us, but still has an outstanding balance. This matter urgently requires your attention.
To make this payment, please call our payment line (available from Monday to Friday between 8am and 9pm, and Saturday 8am and 4.30pm) on 0845 1400 104.
If we do not hear from you in the next 14 days, the outstanding payment will be passed to an external debt recovery company. This will incur an additional charge.
If you recently made this payment we would like to apologise and ask you to disregard this letter.
should you not be informing me of how much is out standing?
but nope instead u send me a stupid bloody email!

[#2]

that seams fair to me, if theres an outstanding balance then pay it ya tight git

[#3]

not even close to being pushy.
as said, if you owe it then pay it.

[#4]

Quote from: chenks76

not even close to being pushy. as said, if you owe it then pay it.

How do i pay a bill im not made aware of? how much is outstanding?
im also damn certain that they cant threaten with debt agencies if the said company has not even given u a bill them selfs!
so please again explain to me how i pay a bill ive not been given yet?

[#5]

so just logged in to check my bill and surprise surprise its incorrect
65052867 £40.82 £40.82 14/09/2015 Pending MI: Cancellation Charges
so now another damn hours wait on the phone ti try and get it sorted 

[#6]

I was expecting you to say your account had been disabled so you couldn't log in to find out how much they reckon you owed!

[#7]

lol im surprised i could log in..... but cancellation charges........
i canceled my contract my contract WITH-IN the 30days of the price increase email..... so i should not be charged.....
ive also been charged £5.76 for disconnection when i was told clear as day THAT THE £5.76 WOULD BE WAVED

[#8]

Did you notify them that you were cancelling because of the price increase?

[#9]

yep.... the CSR on the phone even confirmed i was still within my 30 days cancellation period

[#10]

then i guess you now have something to shout about

[#11]

To save yourself time hanging on the phone I suggest you raise a formal complaint here: https://www.plus.net/wizard/?p=wizard&page=22909&wizard_id=38
Once you've raised the ticket I suggest you print it out in case you need it later as proof that you've contested the charge (in case you lose access to your account).

[#12]

im in middle of going through my work mobile to see if i have call recorded

[#13]

It's pretty pathetic that we have to go to such lengths (did you see the note I added to my last post?).

[#14]

so on phone now to olivia in leeds and im not allowed to speak to a manager????

[#15]

If you find the call or can identify the date and time you made the call post it on here as the PN guys on here would then be able to listen to the call.