Afternoon
Please have a look at our What is Phishing? (And how to prevent it) blog post and video. This explains all about phishing, the various methods used by people who pretend to be Plusnet to try and obtain personal information to use for fraudulent activity.
If you believe you have been impacted by this you can send the phishing email to us at abuse@plus.net or raise it formally on the Action Fraud government website: https://www.actionfraud.police.uk/phishing.
Thanks Louisa
Louisa