Openreach Installation

[#1]

@cbcadmin

Have you raised your issue with Openreach directly 

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

[#2]

Yes, but I am not OR's customer, my complaint was against the company that employed OR as I paid them. Do *you* have OR's email address?

[#3]

Pleas re-read the first paragraph of what you have posted. What OR don't say is some ISPs aren't aware of this notice or choose not to follow OR's instructions.

[#4]

@cbcadmin when is your Plusnet FTTP activation date ?

[#5]

14th. Why do you ask?

[#6]

Just wondered how long the process takes as I am looking to do something similar (although to SOGEA rather than FTTP),

and was curious to know when we will get to find out if your Plusnet FTTP is any better than Vodafone was over the same Openreach fibre, or whether the Plusnet Hub Two WiFi is any better than your old THG3000

[#7]

I'm slightly confused, can you tell me (us) on what date this 'shoddy' exterior cabling work was carried out please @cbcadmin ?

[#8]

It's usually quite quick, but I elected to delay mine in the vain hope Vodafone sorted something out for me. Plusnet should be better as it will be an 80/20 service against Vodafone's 40/10. Consensus of opinion is all "free" routers are the same. Not my experience with ADSL, but this is my first fibre contract.

[#9]

Not without looking it up. It think it was the end of last year.

[#10]

So unless I've got the wrong end of the stick, it seems there are are no grounds for now grumbling to PN, and you should have directed any complaints to Vodafone at that time. 

[#11]

I think you have been passed the muddy end of that stick. ;) My "grumble" at PN, if there was one, was about their reaction to my photo. I have stated numerous times, complaints were made to Vodafone, but all I got from them was a "redirect" to a company dealing with Or's liability claims, not the reaction given in OR's notice given on here earlier.

[#12]

Moderators Note

This topic has been moved from Full Fibre to Tech Help as unrelated to PN

[#13]

Test on drag and drop: not on iPad.